As the Director of Rooms, Neha Kapoor has joined the JW Marriott New Delhi Aerocity.
With great pleasure, JW Marriott New Delhi announces Neha Kapoor‘s appointment as the hotel’s new director of rooms. With more than 14 years of experience and success in the hospitality sector, Ms. Kapoor brings a wealth of knowledge to this position. She has continuously shown throughout her career that she is dedicated to promoting operational excellence, revenue growth, and guest satisfaction.
Neha brings a track record of achieving results, having won major awards including the Hotelier India – Best Front Office Manager award for 2021 and the BW Hotelier – Director of Rooms award (East) for 2023. Her professional experience encompasses prominent hospitality brands, where she has continuously exhibited exceptional leadership and accomplished noteworthy accomplishments.
Previously, Ms. Kapoor oversaw every facet of the rooms department at the JW Marriott Kolkata as Director of Rooms. This involved managing the guest experience, maintenance, and room inventory. An accomplished leader with a love of hospitality, Ms. Kapoor is well-known in the field for her extraordinary abilities in a variety of capacities. Her thorough knowledge of engineering procedures as well as rooms enables her to guarantee flawless guest experiences while upholding the highest standards of comfort and quality. She is an advocate for guest satisfaction and has a history of going above and beyond. In addition to being a strategic thinker who is acutely focused on optimizing revenue and profitability, Ms. Kapoor possesses innate leadership qualities that encourage and inspire her team members to reach their greatest potential.
“My vision is to curate an unparalleled guest experience defined by impeccable service, exquisite comfort, and unwavering attention to detail,” says Neha Kapoor in her own words. By putting an emphasis on creativity and providing individualized hospitality, we aim to go above and beyond our guests’ expectations and leave a lasting impression. Our dedication to quality guarantees that every visit is more than simply a place to stay—rather, it is an unforgettable experience filled with luxury, refinement, and authentic warmth.”
Under Ms. Kapoor’s direction, the hotel hopes to carry on its tradition of offering outstanding customer service and going above and beyond for visitors for many years to come.
