Lengthy delay of an Istanbul-bound IndiGo flight from Mumbai led to passengers to vent their anger on social media on Saturday, prompting the airliner to situation an announcement later saying their group was “working laborious” to offer help to the affected clients.
IndiGo’s Mumbai-Istanbul flight of December 28 – 6E17 – scheduled to depart at 6.55 am, needed to be cancelled because of a technical glitch. The flight ultimately took off at 11 pm.
Passengers vent anger on social media
Passengers claimed no meals and even water was served, and no airline consultant was keen to take heed to their grievances through the ready hours.
“Mumbai to Istanbul journey suspended after 10 hours ready by passengers. Info that there are round 100 passengers on this journey and the variety of college students is massive. Youngsters are crying on the airport, no decision from authorities,” mentioned a passenger in his put up on X, additionally tagging Minister of State for Civil Aviation Murlidhar Mohol.
“There are 500 passengers who’ve been scammed by steady delays and eventual cancellation. All passengers haven’t been served any meals or water. There isn’t any consultant from indigo keen to take heed to grievances,” mentioned one other passenger in a put up.
Sources cited in an NDTV report mentioned the flight was delayed at the least thrice.
A number of passengers, comprising largely college students, staged a protest on the airport, demanding that the airline both situation a refund or organize an alternate flight, the sources cited within the report mentioned.
“My brother has been caught on the Mumbai Worldwide Airport for greater than 12 hours because of extraordinarily unprofessional habits by @IndiGo6E and their workers. He had a flight to Istanbul which 1st obtained delayed, then he was made to board and de-board once more twice!!” a put up on X learn, including that the “workers is extraordinarily impolite and refuse to reply any questions on rescheduling and refund.”
IndiGo, nevertheless, mentioned its groups have been “working laborious” to offer help to the affected clients, holding them knowledgeable and arranging lodging, meal vouchers and full refunds.
The airliner later mentioned in an announcement that the choice plane will depart for Istanbul at 11 pm. “We remorse that our flight 6E17, initially scheduled to function from Mumbai to Istanbul, confronted a delay because of technical points. Sadly, regardless of our greatest efforts to rectify the problem and dispatch it to the vacation spot, we ultimately needed to cancel the flight,” IndiGo mentioned in an announcement.
