The Sheraton Grand Pune Bund Garden has appointed Sarfrazuddin Khan as its new front office manager.
Sarfrazuddin has over ten years of varied experience in the service sector and brings to his new position a track record of leadership, creativity, and superior customer service.
Sarfrazuddin oversaw the introduction of cutting-edge hospitality initiatives and technologies during his prior employment at ITC Infotech, which enhanced employee productivity and raised customer satisfaction scores. His capacity to comprehend client requirements and take advantage of market trends to
His accomplishments in initiatives make him an invaluable member of the Sheraton team.
Before going into consulting, Sarfrazuddin worked in executive roles at the Sheraton Grand Whitefield Hotel & Convention Center in Bangalore. There, he showed great leadership in overseeing day-to-day operations, guaranteeing excellent customer service, and optimizing profits.
His proactive approach to addressing guest concerns and enforcing safety protocols won him the title of Best Manager of the Year.
Additionally, Sarfrazuddin’s tenure at the JW Marriott Juhu Mumbai provides him with invaluable experience. There, he held the positions of Assistant Front Desk Manager, Front Office Executive, and Guest Service Associate, all of which required him to continuously produce excellent work. Notably, he was recognized with multiple honors, including the Committed to Serve Award, Executive of the Month, and commendation for receiving excellent ratings in Marriott Brand Standard Audits.
Sarfrazuddin is qualified to oversee the front desk staff at the Sheraton Grand Pune Bund Garden Hotel because he has a solid background in hotel management and a Bachelor of Science in Hospitality Studies from the Rizvi Institute of Management. His aptitude for analysis, his capacity for communication, and
In order to improve the guest experience and promote operational excellence, interpersonal skills will be crucial.
“The Sheraton Grand Pune Bund Garden Hotel is happy to have Sarfrazuddin Khan as our new front office manager,” stated Supreet Roy, general manager. “His vast experience and demonstrated leadership abilities make him the best person to oversee our front office group. We anticipate that he will help us maintain the highest standards of customer satisfaction and service quality.”
