Vivek Mahajan: A Hospitality Visionary Leading Excellence
The Indian hospitality industry thrives on exceptional leadership, guest experience innovation, and operational excellence. One such leader making a significant impact is Vivek Mahajan, General Manager of Grand Mercure Agra – An Accor Hotel, whose strategic leadership and expertise in luxury hospitality have earned him a nomination for India’s 50 Best General Managers 2025.
With over two decades of experience in managing business and leisure hotels across global hospitality brands, Vivek Mahajan has played a key role in brand rebranding, operational transformations, and revenue optimization. His ability to lead high-performing teams, drive guest satisfaction, and implement strategic business plans has positioned him as one of the top hospitality leaders in India.
This prestigious nomination recognizes his outstanding contributions to hotel management, brand development, and guest service excellence.
Early Life and Educational Background
Vivek Mahajan pursued his passion for hospitality by earning a Bachelor’s Degree in Hotel Management from the Institute of Hotel Management, Bangalore (2001-2004).
His educational foundation in hospitality operations, business strategy, and customer service excellence has been instrumental in shaping his successful career in the luxury hotel industry.
A Remarkable Career in Hospitality Management
With over 20 years of experience, Vivek Mahajan has successfully managed luxury properties, business hotels, and convention centers, excelling in hotel openings, rebranding, and high-standard service implementation.
Key Career Milestones
General Manager – Grand Mercure Agra, An Accor Hotel (July 2023 – Present)
As General Manager of Grand Mercure Agra, he led the successful rebranding of an existing hotel into the Accor brand while ensuring seamless operational transitions.
🏆 Key Achievements:
✔ Successfully managed the hotel conversion process, minimizing disruptions to ongoing operations.
✔ Developed and executed a comprehensive rebranding strategy, implementing new brand standards, policies, and procedures.
✔ Maintained high guest satisfaction levels, ensuring a smooth transition during rebranding.
✔ Achieved 98.3% in Accor’s LQA Brand Audit, setting a benchmark in quality service standards.
✔ Spearheaded the development of Grand Mercure Convention Center – the largest convention center in Agra.
General Manager – Crystal Sarovar Premiere, Agra (July 2016 – July 2023)
✔ Successfully positioned Crystal Sarovar Premiere as a leading upscale property in Agra.
✔ Managed guest experience strategies, revenue planning, and operational excellence.
Resident Manager – Four Points by Sheraton, Agra (2016)
✔ Led business operations, marketing, and revenue strategies, increasing market penetration.
Director of Sales & Marketing – Four Points by Sheraton, Agra (2014-2016)
✔ Developed and implemented aggressive sales and marketing campaigns, significantly improving revenue streams.
Executive Assistant Manager – Wyndham Grand Agra (2010-2014)
✔ Successfully handled operations, guest engagement strategies, and brand positioning.
Managerial Roles at Taj Palace New Delhi (2005-2010)
✔ Managed front office, sales, and customer relations, refining high-end guest service strategies.
Oberoi Amarvilas Agra – Front Office & Housekeeping (2004-2005)
✔ Built expertise in luxury hospitality operations, guest services, and property management.
Grand Mercure Agra – A Premier Luxury Destination
Under Vivek Mahajan’s leadership, Grand Mercure Agra has strengthened its position as a leading luxury hotel in the city, offering:
✔ World-class accommodations with premium amenities.
✔ Fine dining, bars, and multi-cuisine restaurants.
✔ Business and leisure facilities, including Agra’s largest convention center.
✔ Luxury experiences tailored for international travelers and corporate guests.
His expertise in brand transformation, guest satisfaction, and operational excellence has helped Grand Mercure Agra become a landmark in India’s luxury hospitality segment.
India’s 50 Best General Managers 2025: A Well-Deserved Nomination
The India’s 50 Best General Managers Award 2025 honors hospitality professionals who excel in guest experience, revenue growth, and brand leadership.
Vivek Mahajan’s nomination is based on his:
🏆 Luxury Hospitality & Guest Experience Leadership – Successfully rebranding Grand Mercure Agra and maintaining top-tier service quality.
🏆 Revenue & Brand Growth Expertise – Implementing strategic business plans for profitability and expansion.
🏆 Convention & MICE Excellence – Leading the Grand Mercure Convention Center project, the largest in Agra.
🏆 Operational & Service Excellence – Achieving 98.3% in Accor’s LQA Brand Audit, setting industry benchmarks.
Awards & Recognitions
🏅 Best 30 General Managers in India – Hozpitality Awards 2024.
🏅 General Manager of the Year – Hotelier India Awards (Upscale to Mid-Market) 2019.
🏅 General Manager of the Year – Sarovar Group 2019.
🏅 Best Hotel of the Year – Sarovar Group 2016-2017.
These prestigious accolades highlight his leadership, guest service excellence, and strategic contributions to India’s hospitality industry.
Vivek Mahajan: A Trailblazer in Hospitality Leadership
From luxury hotel rebranding to convention center development, Vivek Mahajan’s journey is an inspiration to the hospitality industry. His nomination for India’s 50 Best General Managers 2025 recognizes his commitment to guest satisfaction, revenue growth, and operational excellence.
As he continues to lead Grand Mercure Agra to new milestones, his contributions to India’s luxury hospitality sector will inspire future leaders.
Also read :- Sandeep Chand Kumai, GM of The Orlov Hotel Panipat, Nominated for India’s 50 Best General Managers 2025
