Front Office

Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or...

It has been told that “First impression is the last impression”. So, it is very important to know How to greet the Hotel...

  In this stage, the Bellpeson, a Front Desk personnel of Hotel will come in to scenario. The position of bellperson is called by...

When the guest, after his arrival approach to front desk, registration procedure begins. If all the front desk staffs are busy with guests,...

In our last  lesson we give you a summary of guest registration procedure a Front Desk Agent needs to follow. From this tutorial...

Each Hotelier especially staffs from Front Office and Housekeeping department should understand Hotel Room Types. It is very necessary for a Front Desk...

Here in this tutorial we will discuss 3 steps:Methods of Payment Handover Room Key Especial Request (if any)Methods of Payment: If you want to gain clear...

Hotel is a business organization which runs solely for making money. Hotel earns money mainly by selling rooms. So, it is the major...

Telephone plays a very important role in hotel industry. Generally people outside from hotel calls for reservation or booking or change of schedule...

Wake up call is an in-house telephone call to a sleeping guest at a specific time to wake him up, predetermined by the...