Shangri-La Bengaluru promotes Gaurav Besoya to Director of Rooms, A valued member of the hotel’s leadership team since 2022, Gaurav has demonstrated dedication, operational expertise, and commitment to delivering Shangri-La’s signature hospitality.
Commitment to Excellence
With over a decade of experience in luxury hospitality, Gaurav has been instrumental in enhancing guest experiences, implementing innovative service strategies, and fostering a culture of excellence within the hotel. His ability to cultivate meaningful relationships with guests and lead his team with passion has contributed significantly.
Gaurav’s Statement
Sharing his excitement about the promotion, Gaurav Besoya said, “I am truly honoured to take on this new role at Shangri-La Bengaluru, a place that has become like a second home to me. My goal has always been to create seamless and memorable stays for our guests, and I look forward to leading our exceptional team in continuing to elevate their experiences.”
General Manager’s Confidence
Andreas Streiber, General Manager of Shangri-La Bengaluru, expressed his confidence in Gaurav’s leadership, stating, “At Shangri-La, we take great pride in recognizing and nurturing talent from within. Gaurav has shown remarkable dedication and an innate ability to connect with our guests, ensuring they feel genuinely cared for. His promotion to Director of Rooms is a testament to his hard work and passion, and I have no doubt that he will continue to enhance our guest experiences and uphold the highest standards of hospitality.”
Role and Responsibilities
In his new role, Gaurav will oversee the seamless operation of Front Office, Housekeeping, Spa, Health Club, and Guest Services, ensuring that every stay at Shangri-La Bengaluru reflects the brand’s unparalleled service.
