Former AirAsia CFO Questions IndiGo Boarding Process After Flight Leaves Without Him
Former AirAsia CFO Vijay Gopalan raises concerns over IndiGo’s boarding process after missing a flight despite arriving on time.
Jishan Khan 
A boarding experience involving IndiGo Airlines has drawn public attention after former AirAsia CFO Vijay Gopalan raised concerns about the airline’s ground handling and boarding procedures.
According to Gopalan, he reached the boarding gate within the stipulated time, yet the aircraft departed without him. The incident has sparked discussion around communication gaps, last-call protocols, and passenger handling at busy airports.
Such situations highlight the growing pressure on airlines to balance punctual departures with clear and consistent passenger communication. As air traffic continues to surge, even minor coordination issues can lead to missed flights and customer dissatisfaction.
The episode has reignited conversations across the aviation industry about transparency, accountability, and the need for standardized boarding practices. Industry observers note that improving ground coordination and real-time updates could help prevent similar incidents in the future.
While IndiGo has built a reputation for operational efficiency, the incident underscores how passenger experience remains a critical focus area for airlines operating at scale.
