Devesh Jakhmola, Assistant Front Office Manager at Sarovar Portico Delhi, Nominated for HCP Front Office Leader Award 2025

Devesh Jakhmola, Assistant Front Office Manager at Sarovar Portico Delhi, Nominated for HCP Front Office Leader Award 2025

A Progressive Hospitality Leader Recognized for Strategic Career Growth and Operational Mastery

Devesh Jakhmola is a dynamic and accomplished hospitality professional whose career trajectory showcases a clear and impressive path of growth within the industry. Currently serving as the Assistant Front Office Manager at Sarovar Portico in Naraina, Delhi, his journey from Industrial Trainee to management roles across renowned brands like Wyndham, Sarovar, and The Fern highlights his dedication, skill, and leadership potential. His nomination for the HCP Front Office Leader Award 2025 celebrates his strategic approach to career development, comprehensive operational expertise, and consistent delivery of guest-centric service.

A Strategic Career Path Demonstrating Leadership and Versatility

Devesh's professional experience is a blueprint for success, marked by deliberate progression through increasing levels of responsibility. Beginning with training at Days Neemrana (Wyndham), he advanced through roles as Senior Assistant at Ambrosia Sarovar Portico Haridwar, Supervisor at Seyfert Sarovar Premiere Dehradun, and Duty Manager at The Fern Residency Goa. His most recent role as a Trainee Operation Manager in Rishikesh, followed by his current managerial position in Delhi, demonstrates his ambition to understand holistic hotel operations and his readiness for significant leadership challenges.

Expert in End-to-End Front Office Operations and Guest Experience Management

Devesh possesses a thorough command of all critical front office functions. His responsibilities span the entire guest cycle, from managing reservations (online and telephonic) and executing flawless check-ins/check-outs to handling guest queries, complaints, and feedback with professionalism. He is skilled in financial procedures, including billing, payment follow-up, voucher issuance, and night audit. His technical proficiency with PMS systems like IDS Express, eZee, and InnKeys ensures efficient and accurate operations, forming the backbone of a seamless guest experience.

Analytical Leader Proficient in Reporting, Forecasting, and Inter-Departmental Coordination

Beyond daily tasks, Devesh contributes to strategic hotel management through strong analytical skills. He is experienced in preparing vital reports such as MIS, guest data analysis, and forecast reports, providing valuable insights for decision-making. His ability to coordinate seamlessly with all other departments—from housekeeping to F&B—ensures unified service delivery. As a supervisor and manager, he oversees team performance, maintains critical standards (including first aid kits), and follows up with Online Travel Agencies to optimize occupancy and revenue.

Award-Winning Professional with a Focus on Excellence and Continuous Improvement

Devesh's commitment to excellence is exemplified by his recognition as 'Best Employee of the Month' at Ambrosia Sarovar Portico Haridwar. His personal qualities of self-confidence, sincerity, and effective coordination align perfectly with the demands of front office leadership. His educational background, including a Bachelor's in Hotel Management, provides a strong theoretical foundation that complements his extensive practical experience, fueling his continuous professional growth.

Devesh Jakhmola's nomination for the HCP Front Office Leader Award 2025 is a recognition of his methodical career advancement, deep operational knowledge, and proven leadership capabilities. It honors his significant contributions to enhancing guest satisfaction, driving team performance, and upholding the high standards of premier hotel brands across diverse locations in India.