Girish Kumar Sharma, Front Office Manager at WelcomHeritage Santa Roza, Nominated for HCP Front Office Leader Award 2025

Girish Kumar Sharma, Front Office Manager at WelcomHeritage Santa Roza, Nominated for HCP Front Office Leader Award 2025

A Versatile Hospitality Leader with Expertise in Pre-Opening and Operations

Girish Kumar Sharma is a dedicated and proficient hospitality professional whose career showcases a unique blend of customer service acumen and technical skill. With a journey that spans from technical support to key roles within the ITC Hotel Group, he has consistently demonstrated a capacity for leadership and operational excellence. His pivotal role as the Front Office Manager at WelcomHeritage Santa Roza in Kasauli, where he was a core member of the pre-opening team, has earned him a nomination for the prestigious HCP Front Office Leader Award 2025.

Pre-Opening Specialist and Architectural Leader

A defining achievement in Girish's career is his successful involvement in the pre-opening phase of WelcomHeritage Santa Roza. As a core team member, he was instrumental in designing and implementing Standard Operating Procedures (SOPs) for the front office, establishing guest service workflows from the ground up. His leadership extended to staff recruitment, training, and performance evaluations, effectively setting the service culture and operational foundation for the new property as the acting Head of Department.

Proven Expertise in Guest Service and Satisfaction

With experience as Head of Department at multiple properties, including Amritara The Chateau and Fortune Park Hoshiarpur, Girish has a proven track record of enhancing the guest experience. He excels in overseeing daily operations with a strong focus on service excellence, handling guest complaints promptly and effectively to maintain positive relations and high satisfaction scores. His hands-on approach ensures seamless check-in/check-out processes and personalized guest assistance.

Technically Proficient in Hotel Management Systems

Girish complements his operational leadership with strong technical proficiency. He is skilled in multiple Property Management Systems (PMS) including IDS, WIN-HMS, and HOTELOGIX. His expertise extends to optimizing OTA portals like MakeMyTrip and Booking.com for inventory and rate management, and utilizing MS Office for comprehensive reporting and business analysis, ensuring efficiency and accuracy in all front-office functions.

A Leader Dedicated to Team Mentoring and Cross-Functional Coordination

A natural mentor, Girish takes a proactive role in supervising and developing his team. He conducts training programs, performance monitoring, and mentoring to maintain high brand standards. His experience as Manager on Duty (MOD) has honed his ability to coordinate seamlessly with housekeeping, F&B, and other departments, ensuring smooth day-to-day operations and a unified approach to achieving hotel targets.

Girish Kumar Sharma's nomination for the HCP Front Office Leader Award recognizes his significant contributions to hotel pre-openings, his steadfast dedication to guest satisfaction, and his proven ability to lead and develop high-performing teams within the esteemed ITC Hotel Group and beyond.