Holiday Inn New Delhi Mayur Vihar Noida Appoints Ishan Thaman as Front Office Manager

Holiday Inn New Delhi Mayur Vihar Noida Appoints Ishan Thaman as Front Office Manager

Holiday Inn New Delhi Mayur Vihar Noida has announced the appointment of Ishan Thaman as its new Front Office Manager. Bringing over 14 years of diverse hospitality experience, Ishan has been associated with globally renowned hotel brands including Marriott, The Leela, and IHG. His expertise spans across guest experience, team leadership, sales strategy, and operational excellence — making him a valuable addition to the hotel’s leadership team.

Ishan Thaman’s Journey in the Hospitality Industry

Extensive Experience Across Leading Brands

Ishan’s career reflects a deep commitment to service quality and leadership. Over the past decade, he has successfully led multiple departments across top-tier hotels, consistently elevating guest satisfaction levels and operational efficiency.

His exposure to international hospitality standards and deep understanding of brand culture make him a well-rounded leader capable of driving innovation and performance.

Career Highlights and Professional Achievements

Ishan Thaman is a certified Departmental Trainer and Hotel Experience Champion, recognized for his proactive approach to staff development and service enhancement. He has been part of IHG’s “SWA Journey to General Manager Program”, which nurtures emerging leaders for senior management roles.

Throughout his career, Ishan has earned multiple awards and recognitions for his excellence in leadership, creativity in guest engagement, and contributions to operational innovation.

Role and Responsibilities at Holiday Inn New Delhi Mayur Vihar Noida

In his new capacity as Front Office Manager, Ishan will lead the front office team in ensuring a smooth and welcoming guest experience from arrival to departure. His responsibilities include:

• Overseeing front office operations and guest relations.

• Ensuring guest satisfaction and loyalty program success.

• Managing front office budgeting, cost control, and revenue optimization through effective upselling and inventory management.

• Training and mentoring a diverse front office team to maintain brand standards.

• Collaborating closely with Sales, Housekeeping, Food & Beverage, and Engineering to ensure seamless coordination.

• Analyzing guest feedback to implement continuous service improvements.

Through his strategic and guest-centric approach, Ishan aims to further elevate Holiday Inn’s reputation for hospitality excellence in the Delhi NCR region.

Leadership Perspective

Words from the General Manager

“We are delighted to welcome Ishan Thaman to the leadership team at Holiday Inn New Delhi Mayur Vihar Noida. Ishan’s depth of experience, strategic mindset, and passion for hospitality align perfectly with our brand’s vision of delivering authentic and memorable guest experiences. His proven track record in driving guest satisfaction, mentoring teams, and achieving operational excellence will further strengthen our service culture and elevate our performance benchmarks. We look forward to his valuable contributions as we continue to enhance our guest journey and brand reputation.”
– Anurag Rai, General Manager

About Holiday Inn New Delhi Mayur Vihar Noida

Located strategically near the Delhi-Noida border, Holiday Inn New Delhi Mayur Vihar Noida is part of the IHG Hotels & Resorts portfolio, offering contemporary comfort and premium service to both business and leisure travelers. Known for its exceptional hospitality and convenient location, the hotel continues to be a preferred destination for guests visiting the NCR region.