IndiGo Plans System Improvements After Major Operational Disruptions in December
IndiGo is working to strengthen its internal systems after facing widespread operational issues in December, aiming to prevent similar disruptions in the future.
Jishan Khan 
IndiGo has announced plans to improve its internal systems after experiencing serious operational problems in December that affected flights and passengers across its network.
The airline said the disruptions highlighted gaps in its existing processes, especially during periods of high pressure. As a result, IndiGo is now focusing on strengthening technology, coordination, and backup systems to handle unexpected situations more effectively.
India’s largest airline manages a high number of daily flights, making reliability critical for smooth operations. Any large‑scale disruption can quickly impact passengers, airport operations, and crew schedules, which was seen during the December incident.
IndiGo’s management has indicated that lessons from the disruption are being used to review how different teams respond during operational stress. The aim is to reduce delays, improve communication, and ensure faster recovery when problems arise.
While day‑to‑day operations have since stabilised, the airline believes that investing in stronger systems is necessary to support its growing network and maintain customer confidence in the long term.
