Courtyard by Marriott Mahabaleshwar Appoints Laxmi Singh as Front Office Manager

Courtyard by Marriott Mahabaleshwar has announced the appointment of Laxmi Singh as its new Front Office Manager. With over eight years of dedicated experience in hospitality operations, guest relations, and people management across leading hotel brands, Laxmi brings a deep commitment to service excellence and operational precision to her new role.

Leadership Endorsement

Rahul Janve, General Manager, Courtyard by Marriott Mahabaleshwar, said, “We are delighted to welcome Laxmi Singh as our Front Office Manager. Her deep understanding of guest expectations, strong operational acumen, and proven track record within the Marriott portfolio make her an invaluable addition to our leadership team. We are confident that her expertise will further enhance our service excellence and elevate the overall guest experience at our resort.”

Career Journey and Key Achievements

Laxmi transitions into the Front Office Manager role after serving as Guest Relations & Loyalty Manager at Courtyard by Marriott Mahabaleshwar, where she played a crucial role in elevating loyalty engagement, enhancing VIP guest experiences, and improving guest satisfaction metrics.

She later advanced to Courtyard by Marriott Pune as Assistant Front Office Manager, where she successfully strengthened departmental processes, led key guest-centric initiatives, and contributed to the hotel achieving top rankings on TripAdvisor.

Her career also includes notable leadership roles at Accor Residences, Qatar; The Fern Hotels & Resorts; Taj Hotels & Resorts; and Chhatrapati Shivaji Maharaj International Airport. She has demonstrated strong capabilities in complaint resolution, VIP handling, financial accuracy, service recovery, and team development. Her international exposure, including her contribution during the FIFA World Cup 2022, further enhances her operational strength.

New Role and Responsibilities

As Front Office Manager at Courtyard by Marriott Mahabaleshwar, Laxmi will lead daily front office operations, strengthen guest satisfaction strategies, optimize team performance, and uphold Marriott’s global standards of service excellence. Her leadership is expected to reinforce the resort’s commitment to delivering warm, seamless, and memorable hospitality.

Her Perspective

Commenting on her appointment, Laxmi Singh said, “Courtyard by Marriott Mahabaleshwar holds a special place in my career journey, and I am honoured to take on this leadership role. I look forward to building on our legacy of warm hospitality and enriching the overall guest experience.”