MTR’s July 13 Thank You Day Offers Half-Price Travel and Bonus Free Ride to Support and Appreciate Commuters

In a remarkable move to express gratitude and restore passenger confidence following recent disruptions, MTR Corporation announced on June 2, 2025, a special “Thank You Day” event offering half fares across its entire network on Sunday, July 13, 2025. This initiative is part of the “Service Performance Rebate” arrangement embedded in the Fare Adjustment Mechanism, reflecting the corporation’s commitment to prioritizing passengers’ interests and enhancing travel experiences.

Half Fare “Thank You Day” to Cover Entire Network Including Cross-Boundary Trips

On July 13, passengers will enjoy significant savings as they travel throughout the MTR system, Light Rail, and MTR Bus services operating in the Northwest New Territories. This half-fare discount is applicable to all journeys made with Octopus cards, as well as QR code tickets on the heavy rail network, making it one of the most inclusive fare concessions offered in recent years. Importantly, the fare reduction extends to cross-boundary trips on the East Rail Line, including travel to and from Lo Wu and Lok Ma Chau stations—key gateways between Hong Kong and mainland China.

Additionally, passengers can combine the half-fare benefit with other existing discounts such as interchange discounts, Fare Saver discounts, and the 25% discount available on connecting journeys with Monthly Passes. This layered approach to discounts ensures that regular commuters, occasional travelers, and cross-boundary passengers alike can maximize their savings on this special day.

Service Performance Rebate Funded by Incident Compensation and Reserve Pool

The “Thank You Day” arises as part of the fare rebate structure stipulated in the Fare Adjustment Mechanism, which automatically allocates funds when service performance falls short of targets. Following an incident on May 22, 2025, on the Tseung Kwan O Line, MTR Corporation earmarked HK$19.2 million in compensation. This amount, combined with the accumulated balance in the rebate funding pool, has been directed to subsidize this exceptional half-fare event. The gesture demonstrates the company’s accountability and proactive measures to address the inconvenience experienced by passengers.

Enhanced Station Support and Operational Readiness for Smooth Experience

To ensure the success of this large-scale fare concession event, MTR Corporation will increase manpower at stations, deploying additional staff to assist passengers and manage crowd control effectively. Operational teams will vigilantly monitor train and station activities throughout the day, ready to adjust train frequencies and manpower deployment dynamically based on passenger flow and real-time circumstances. This meticulous planning reflects MTR’s dedication to delivering a seamless and comfortable travel experience even during peak periods of heightened passenger traffic.

Additional Free Ride Offer for Tseung Kwan O Line Passengers to Offset Disruption Impact

In addition to the half-fare event, MTR Corporation is extending a further goodwill gesture by providing an extra free ride to passengers traveling on the Tseung Kwan O Line. This offer targets those who entered or exited any station along this line between May 18 and June 15, 2025. Eligible passengers will have the “Free Ride for Domestic Journey” credit automatically applied to their MTR Mobile accounts by June 20, 2025.

For those not yet registered on the MTR Mobile app, a straightforward process is in place to facilitate participation. Passengers simply need to download the app, register as members, and link their Octopus card used for travel on the Tseung Kwan O Line by June 15, 2025, to claim the free ride. This digital approach promotes ease of access and encourages adoption of MTR’s mobile platform, enhancing future travel management.

On-Site Assistance to Support Passenger Registration and App Use

Recognizing that some passengers may require help with the registration or app linking process, MTR Corporation is establishing service counters at key stations—Tiu Keng Leng, Tseung Kwan O, Hang Hau, and North Point. These counters will be open between 3 pm and 8 pm on Fridays, Saturdays, and Sundays during the two weekends spanning June 6-8 and June 13-15, 2025. Staff at these counters will provide hands-on assistance to download MTR Mobile, guide membership registration, and facilitate linking of Octopus cards to ensure eligible travelers receive their free rides without difficulty.

Commitment to Passenger-Centric Service and Continuous Improvement

This twin initiative of a half-fare “Thank You Day” combined with a targeted free ride credit highlights MTR Corporation’s steadfast dedication to maintaining a passenger-first philosophy. By transparently acknowledging service disruptions and offering meaningful compensation, the corporation strengthens trust and reinforces its role as a reliable transit provider in Hong Kong.

Looking ahead, MTR Corporation’s use of the Fare Adjustment Mechanism as a means of channeling compensation and improving service standards sets an important precedent for accountability and customer care in public transport operations.

MTR Corporation will hold a half-fare “Thank You Day” on July 13, 2025, across its rail and bus network, including cross-boundary trips, supported by funds from service disruption compensation. Passengers on the Tseung Kwan O Line between May 18 and June 15 can also receive an additional free ride via MTR Mobile. Registration assistance will be available at key stations to ensure all eligible travelers benefit from these offers.

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