Sandhya Arora, Front Office Manager at Park Inn by Radisson, Nominated for HCP Front Office Leader Award 2025

Sandhya Arora, Front Office Manager at Park Inn by Radisson, Nominated for HCP Front Office Leader Award 2025

A Seasoned Leader with Over Two Decades of Luxury Hospitality Excellence

Sandhya Arora is a passionate and accomplished hospitality professional with an illustrious career spanning over twenty years, distinguished by her expertise in front office operations, revenue management, and guest experience. With a foundational tenure of nearly a decade at Oberoi Hotels & Resorts and progressive leadership roles at prestigious properties like Suryagarh Jaisalmer and Radisson Blu, she has consistently demonstrated a commitment to operational excellence. Her current role as Front Office Manager for the pre-opening of Park Inn by Radisson in Jalandhar, combined with her strategic acumen, has earned her a nomination for the prestigious HCP Front Office Leader Award 2025.

Expertise in Revenue Strategy and Online Distribution

Sandhya possesses a sophisticated and certified skill set in revenue management and distribution. Her tenure as Reservations & Revenue Manager at Jaypee Greens Golf & Spa Resort was marked by achieving Year-on-Year incremental revenue and maintaining the resort's TripAdvisor No. 1 ranking for four consecutive years. Her expertise is formally validated by certifications in "The Fundamentals of Revenue Management" and "Online Distribution Management" from ESSEC Business School, ensuring she employs the most current and effective strategies to maximize profitability.

Proven Track Record in Pre-Opening and Process Innovation

A significant and repeated strength in Sandhya's career is her capability in launching and streamlining hotel operations. She is currently applying this skill at the pre-opening of Park Inn by Radisson, Jalandhar. Previously, at Seven Seas Hospitality, she was instrumental in streamlining the Front Office Department and implementing Standard Operating Procedures (SOPs) from the ground up. This ability to build efficient processes showcases her as a true process initiator and a valuable asset for new and evolving properties.

A Leader Dedicated to Guest Experience and Team Development

At the core of Sandhya's leadership philosophy is a drive to enhance guest satisfaction and develop her team. She has a proven strength in converting guest complaints into compliments, directly impacting key performance indicators like the 88% Guest Satisfaction Index (GRI) score she achieved against an 86% goal at Radisson Blu, Greater Noida. As a certified "Train the Trainer," she is dedicated to mentoring and coaching, aiming for continuous daily improvement in her team's skills and knowledge.

A Career of Accolades with Premier Luxury Brands

Sandhya's career is decorated with recognition from some of the industry's most esteemed brands. From earning multiple "Wow certificates" at Trident Hilton Jaipur to ensuring 100% guaranteed reservations while managing a team at the Oberoi Contact Centre, her achievements reflect a consistent delivery of exceptional service. Her diverse experience across luxury chains, fortified by an MBA and a Leadership Management Development Program certificate, provides her with a comprehensive and strategic perspective on hotel management.

Sandhya Arora's nomination for the HCP Front Office Leader Award is a recognition of her vast experience, her certified expertise in revenue and distribution strategy, her proven success in pre-opening and process optimization, and her lifelong dedication to elevating both guest experiences and team potential in the luxury hospitality sector.