Souvik Mitra, Assistant Front Office Manager at Athiva Resorts Khandala, Nominated for HCP Front Office Leader Award 2025

Souvik Mitra, Assistant Front Office Manager at Athiva Resorts Khandala, Nominated for HCP Front Office Leader Award 2025

A Rapidly Ascending Leader in Luxury Resort and Hotel Operations

Souvik Mitra is a dynamic and skilled hospitality professional whose career demonstrates a rapid ascent through some of India's most prestigious hotel brands. Currently serving as the Assistant Front Office Manager at Athiva Resorts and Spa, Khandala—an upper-upscale property by Chalet Hotels Ltd.—his experience spans bustling city hotels and sprawling resorts. His proven ability to manage complex operations and elevate guest experiences at properties like Sheraton Hyderabad and Club Mahindra has earned him a nomination for the HCP Front Office Leader Award 2025.

Expertise in High-Profile Guest Service and Property Reputation Management

A key strength in Souvik's profile is his demonstrated capability in managing high-profile guest expectations and enhancing property reputation. At the exclusive Athiva Resorts, which caters to Bollywood fraternities and elite clients, he is tasked with managing property scores and turning around guest experiences. His hands-on role in overseeing daily operations and implementing strategies to achieve target scores showcases his commitment to maintaining and elevating brand standards in competitive luxury segments.

Proven Versatility Across Major Hospitality Brands and Systems

Souvik's career is marked by valuable experience with industry leaders, including Marriott International and Mahindra Holidays & Resorts. This exposure has equipped him with a versatile skill set, from handling large groups and managing inventories at a 272-key business hotel like Sheraton Hyderabad to understanding the unique demands of large-scale resorts like Club Mahindra Assonora. His adaptability across different property types—from city hotels to nature-centric resorts—highlights his comprehensive understanding of diverse guest demographics.

Technologically Proficient and Audit-Ready Leader

Souvik possesses a strong technical foundation, with proficiency in a wide array of essential hotel management systems. His skills include multiple Property Management Systems (PMS) such as Opera, IDS FX, IDS Fortune, and SAP, as well as key software for feedback (Medallia, Kepsia) and payment processing (FreedomPay). His direct involvement in handling various audits—including Brand Standard Audits (BSA), Finance, and Revenue audits—demonstrates his meticulous attention to detail and his capability to ensure operational compliance and excellence.

A Certified Trainer Focused on Team and Revenue Growth

Recognized for his knowledge and leadership, Souvik is a Certified Departmental Trainer from his tenure with Marriott International. This role involved conducting briefings and mentoring team members, underscoring his commitment to developing talent. Furthermore, his responsibilities have consistently included a focus on revenue generation, from "ensuring uplifting of revenue" at Club Mahindra to managing revenues at his current role, proving his understanding of the critical link between flawless front office operations and the financial success of the property.

Souvik Mitra's nomination for the HCP Front Office Leader Award acknowledges his swift professional growth, his adeptness at managing operations for renowned luxury brands, and his proven skills in guest service, technological integration, and team development, marking him as a promising and deserving leader in the hospitality industry.