The Westin Resort & Spa Himalayas Appoints Suman Kundu as Rooms Division Manager

The Westin Resort & Spa Himalayas Appoints Suman Kundu as Rooms Division Manager

The Westin Resort & Spa Himalayas has announced the appointment of Suman Kundu as Rooms Division Manager, marking another strategic leadership addition to its growing team. With a decade of experience across India’s leading luxury hotel brands, Kundu brings deep expertise in guest service excellence, team leadership, and operational strategy to his new role.

A Journey of Dedication and Distinction

Kundu began his career in 2015 at ITC Sonar, where he honed his skills in guest engagement and refined service delivery. His journey continued with Taj Hotels, where he served as Concierge Executive and was honored with the MD’s Club Award for achieving outstanding guest satisfaction scores.

At The St. Regis Mumbai, Kundu’s performance and leadership stood out as he led initiatives in cross-selling and guest satisfaction, earning the title of “Manager of the Year” among 1,500 employees — a testament to his commitment to excellence and innovation in service.

Leading with Vision and Empathy

In subsequent leadership roles at JW Marriott Kolkata and The Westin Pune, Kundu demonstrated exceptional strategic and operational acumen. Under his direction, the Rooms Division team at The Westin Pune achieved recognition among APEC’s Top Five Hotels for performance and service quality.

At The Westin Resort & Spa Himalayas, Kundu will oversee all aspects of the Rooms Division, including front office, housekeeping, and guest relations, with a focus on optimizing guest satisfaction, revenue performance, and operational efficiency. His goal is to lead the team toward new benchmarks of success while upholding Marriott’s promise of excellence and well-being.

“My leadership style is rooted in empathy, collaboration, and empowerment,” shared Suman Kundu. “I believe in giving everyone a fair chance and always putting people first. In hospitality, we don’t need to speak the loudest — we need to listen the deepest. Genuine care, personalization, and attention to detail are what create truly memorable guest experiences.”

Welcoming a New Era of Excellence

Commenting on the appointment, Vishal Mehra, General Manager of The Westin Resort & Spa Himalayas, said:

“We are delighted to welcome Kundu to The Westin Himalayas family. His strong operational background, guest-centric approach, and proven leadership will play a key role in enhancing our service standards and continuing our journey of excellence.”

Expressing his enthusiasm, Kundu added:

“It’s a dream come true to lead the Rooms Division at The Westin Himalayas, an iconic property that stands for excellence and well-being. I look forward to building on its legacy by elevating guest experiences, celebrating every success, and setting new benchmarks for service and performance.”

About The Westin Resort & Spa Himalayas

Nestled in the tranquil foothills of the Himalayas, The Westin Resort & Spa Himalayas blends nature, luxury, and wellness to offer an unparalleled retreat experience. As part of Marriott International, the resort embodies the brand’s philosophy of well-being, renewal, and personalized hospitality, offering guests a rejuvenating sanctuary surrounded by breathtaking mountain views and holistic wellness experiences.