Welcoming Ishita Makhija: A New Chapter for Shangri-La Bengaluru's Front Office Team

Shangri-La Bengaluru is excited to announce a notable addition to its leadership team with the appointment of Ishita Makhija as the hotel’s new Front Office Manager. With over eight years of experience in luxury hospitality, Ishita is set to bring a fresh perspective and innovative ideas to enhance the guest experience at this prestigious hotel. 

Ishita’s journey in the world of hospitality is impressive. She has cultivated her skills in some of the finest hotels, where she has consistently demonstrated her commitment to operational excellence and exceptional service. Her background includes a variety of roles that have equipped her with a comprehensive understanding of the hospitality industry. From front desk operations to guest relations, Ishita has done it all, and she knows exactly what it takes to create memorable experiences for guests.

One of the standout qualities Ishita brings to Shangri-La Bengaluru is her ability to empower her team. In her previous roles, she has been recognized not just for her management skills, but also for her leadership style that fosters a collaborative and positive work environment. This approach is crucial in the hospitality sector, where teamwork is essential to delivering outstanding service. Ishita believes that when team members feel supported and valued, they are more motivated to go above and beyond for guests, creating a ripple effect that enhances the overall experience.

At Shangri-La Bengaluru, Ishita will be focusing on several key areas to elevate the guest experience. She plans to implement new training programs that emphasize personalized service, ensuring that every guest feels special and well cared for. Furthermore, her operational expertise will help streamline processes, making check-ins and check-outs smoother and more efficient.

Her passion for guest experience enhancement is not just about operational efficiency; it’s about creating connections. Ishita understands that hospitality is a people-centered business. Her philosophy revolves around the idea that every interaction counts, whether it’s a warm greeting at the front desk, a thoughtful recommendation for local attractions, or simply a genuine smile. She aims to instill this philosophy in her team, encouraging them to take ownership of their roles and to treat every guest like family.

The appointment of Ishita Makhija comes at a time when Shangri-La Bengaluru is looking to bolster its reputation as a leader in luxury hospitality. With its stunning architecture, world-class amenities, and breathtaking views, the hotel has long been a preferred choice for both leisure and business travelers. Ishita’s expertise will be instrumental in ensuring that the hotel continues to meet and exceed the expectations of its discerning guests.

Ishita's impact is expected to reach beyond the front office. Her commitment to excellence aligns perfectly with the hotel’s broader mission of providing an unforgettable experience at every touchpoint. From the moment guests arrive until their departure, the goal is to create lasting memories, and Ishita is poised to play a pivotal role in achieving this vision.

In addition to her professional achievements, Ishita is known for her warm and approachable demeanor. Colleagues and guests alike appreciate her ability to connect with people from all walks of life. This personal touch is what sets her apart in the industry and will undoubtedly resonate with guests at Shangri-La Bengaluru.

As Ishita steps into her new role, the entire team at Shangri-La Bengaluru is energized and looking forward to the positive changes she will bring. Her appointment is not just a win for the hotel; it’s a win for everyone who walks through its doors. Guests can expect an even higher level of service, and team members can look forward to being part of a supportive and dynamic work culture.

To sum it all up, Ishita Makhija’s appointment as Front Office Manager at Shangri-La Bengaluru marks a significant milestone for the hotel. With her wealth of experience, dedication to guest satisfaction, and a genuine passion for hospitality, she is set to lead the front office team into an exciting future. Whether you’re a returning guest or visiting for the first time, you can be sure that your experience at Shangri-La Bengaluru will be in excellent hands.