Grand Hyatt Mumbai Appoints Namrata Sharma as Area Director of Human Resources

Grand Hyatt Mumbai has appointed Namrata Sharma as the new Area Director of Human Resources, reinforcing the hotel’s leadership bench with strategic expertise in talent development and organisational culture.

In her new role, Sharma will oversee all human resources functions for the property, including recruitment, learning and development, employee engagement and performance management. Her leadership is expected to strengthen workforce capability and support the property’s service excellence objectives.

Sharma brings substantial experience in hospitality human resources, with a track record of designing and implementing people-centric HR strategies that align workforce performance with broader business goals. Her appointment reflects the hotel’s commitment to investing in its talent ecosystem as a core driver of both guest satisfaction and operational resilience.

At a time when the hospitality sector is navigating competitive labour markets and rising expectations for employee experience, HR leadership plays a pivotal role in shaping organisational agility, retention and workplace culture.

Prior to joining Grand Hyatt Mumbai, Sharma held senior HR leadership positions within multinational hotel brands, where she led initiatives in leadership development, employee engagement and organisational effectiveness. Her background spans diverse operational environments and strategic HR functions.

Leadership at Grand Hyatt Mumbai has emphasised that HR is central to sustaining a motivated and capable workforce capable of delivering world-class service. With Sharma at the helm, the hotel aims to further elevate its internal talent frameworks and professional growth opportunities.

As Area Director of Human Resources, Sharma will also play a role in aligning HR programmes with evolving industry trends, including workforce diversity, digital HR tools and learning pathways tailored to cross-functional growth within the hospitality sector.