Urmila Rajput Takes Charge as Senior Wellness Operations Manager at Carlton Wellness Group

Urmila Rajput Takes Charge as Senior Wellness Operations Manager at Carlton Wellness Group

Carlton Wellness Group has announced the appointment of Urmila Rajput as Senior Wellness Operations Manager – Pan India. The strategic move underscores the group’s commitment to enhancing operational standards, driving service consistency, and expanding its footprint across India’s rapidly growing wellness sector.

The appointment comes at a time when India’s wellness and spa industry is witnessing significant growth, fueled by increasing consumer awareness around preventive healthcare, holistic well-being, and luxury wellness experiences. Strengthening leadership at the national level is a key step toward ensuring operational excellence across multiple properties and partner locations.

Driving Operational Excellence Across India

In her new role, Urmila Rajput will oversee wellness operations across the group’s portfolio, ensuring standardized service protocols, quality benchmarks, and performance optimization. Managing multi-location wellness facilities requires structured systems, strong team coordination, and continuous training initiatives.

Her responsibilities are expected to include streamlining operational procedures, enhancing guest satisfaction frameworks, monitoring service quality audits, and implementing best practices across spa and wellness centers nationwide.

Standardization and Quality Assurance

As the wellness sector becomes increasingly competitive, maintaining consistent service delivery across locations is critical. Rajput’s leadership will focus on developing structured operational guidelines, therapist training modules, and customer experience protocols that align with evolving industry standards.

By ensuring that every center operates under unified quality parameters, the group can strengthen brand credibility and customer loyalty.

Supporting Strategic Expansion and Growth

The Indian wellness industry continues to expand across luxury hotels, standalone spas, corporate wellness programs, and destination retreats. With a pan-India mandate, Rajput is expected to support the group’s expansion strategy by aligning new openings with established operational frameworks.

Her oversight will likely include pre-opening planning, vendor coordination, staffing strategies, and operational readiness assessments to ensure smooth launches and sustained performance.

Enhancing Revenue and Performance Metrics

Operational leadership in wellness extends beyond service quality to include financial performance. Optimizing therapist productivity, improving retail sales, managing treatment utilization rates, and implementing dynamic pricing strategies are key performance drivers.

Through data-driven insights and structured reporting systems, Rajput can help enhance profitability while maintaining high guest satisfaction levels.

Elevating Guest Experience in a Competitive Market

Modern wellness consumers seek personalized experiences that integrate relaxation, therapeutic benefits, and lifestyle alignment. Delivering such experiences consistently across multiple centers requires a blend of operational discipline and service innovation.

Under Rajput’s leadership, the group is expected to strengthen guest journey mapping, introduce curated wellness programs, and integrate feedback-driven service enhancements to elevate overall customer engagement.

Integrating Training and Talent Development

Therapist expertise and service professionalism are central to a successful wellness operation. Structured recruitment, certification programs, and continuous skill development initiatives are critical components of sustainable growth.

Rajput’s role will likely emphasize talent development frameworks, leadership mentoring, and performance management systems to ensure a motivated and high-performing workforce.

Strengthening Brand Positioning in India’s Wellness Sector

With increasing competition from luxury hospitality brands, boutique wellness studios, and medical wellness providers, differentiation is essential. Operational efficiency combined with innovative service offerings can significantly enhance brand positioning.

The appointment signals Carlton Wellness Group’s intent to reinforce its market presence by focusing on service excellence, operational scalability, and customer-centric innovation.

Conclusion

The appointment of Urmila Rajput as Senior Wellness Operations Manager – Pan India marks a significant milestone for Carlton Wellness Group. By strengthening centralized leadership, the organization is well-positioned to enhance operational consistency, drive expansion, and elevate guest experiences across its wellness portfolio.

As India’s wellness industry continues to evolve, strong operational oversight and strategic leadership will remain key drivers of sustainable growth. This appointment reflects the group’s forward-looking approach to building a resilient and high-performing wellness ecosystem nationwide.