Annam Lubana joins JW Marriott Goa as Director of Operations

JW Marriott Goa has appointed Annam Lubana as Director of Operations. Annam began her career in the rooms division, where her strong leadership skills with a strategic guest-focused disposition stood out. This propelled her ascent to the position of Director of Operations, rapidly advancing through roles at renowned properties such as JW Marriott Pune, JW Marriott Mumbai Sahar, and The Oberoi Group of Hotels. Recognized for her inspiring leadership, Annam consistently garners the respect and admiration of colleagues and stakeholders. 

Annam has been pivotal in driving guest satisfaction, boosting loyalty programme performance, and optimizing department profitability. Her commitment to excellence is highlighted by her wins as a Digital Guest Experiences Trailblazer, representing the Asia Pacific region and her recognition as the Operations Leader of the Year in 2023.  At JW Marriott Goa, she will oversee key operations departments, including food & beverage, culinary, front office, housekeeping, and spa, with a focus on delivering the brand’s hallmark of exceptional service.  She has been with Marriott International for several years and has a strong foundation and understanding of the JW Marriott brand.

Annam will focus on the revenue and reputation of JW Marriott Goa, helming a dynamic operational team and leading them to create exceptional moments for each guest. She will strategize with the team to achieve high guest satisfaction scores, drive Brand Standard audit performance, and enhance and maximize operational profitability and productivity. 

Armed with a Post-Graduate Diploma from the prestigious Oberoi Centre of Learning & Development and a degree in Hospitality and Hotel Administration from the Institute of Hotel Management, Mumbai, she is the proud winner of the TR Oberoi Gold Medal in Academic Excellence as a Guest Services Management Associate. At JW Marriott Goa, she will aim to work towards efficiency and consumer satisfaction.