Zeeshanur Rahman, Assistant Front Office Manager at Hotel Olive by Embassy, Nominated for HCP Front Office Leader Award 2025

Zeeshanur Rahman, Assistant Front Office Manager at Hotel Olive by Embassy, Nominated for HCP Front Office Leader Award 2025

A Dedicated Hospitality Professional with a Decade of Operational Excellence

Zeeshanur Rahman is an experienced and skilled hospitality professional with a proven track record in front office management and guest relations across a diverse range of hotels. With a career spanning over a decade, he has honed his expertise in enhancing guest experiences, streamlining front desk processes, and developing high-performing teams. His dedication and leadership in his current role as Assistant Front Office Manager at Hotel Olive by Embassy, following a tenure as Duty Manager at Hotel GreenPark, have earned him a nomination for the prestigious HCP Front Office Leader Award 2025.

A Career of Progressive Leadership and Guest-Centric Service

Zeeshan's career showcases a clear trajectory of growth, from his foundational years as a Front Office Assistant at prestigious brands like ITC Grand Chola and Radisson Blu to his current leadership position. This journey through luxury, business, and boutique hotel environments has equipped him with a versatile skill set. He is adept at managing all facets of the front office, from overseeing seamless check-in/check-out procedures and monitoring reservations to handling guest escalations with promptness and care, ensuring a consistently high level of customer satisfaction and loyalty.

Expert Trainer and Developer of High-Performing Teams

A key strength of Zeeshan's leadership is his commitment to staff development and training. Throughout his career, he has taken an active role in leading, mentoring, and training front desk associates. He has conducted regular training sessions to improve staff efficiency and uphold high hospitality service standards. His hands-on approach to coaching ensures that his teams are well-equipped to deliver exceptional service, contributing directly to the operational excellence of the properties he has served.

Award-Winning Performer with a Proven Record of Excellence

Zeeshan's consistent performance and dedication have been recognized with multiple awards and accolades. During his tenure at Radisson Blu, he received the prestigious "Yes! Can Champion Award" and was honored with the "BRAVO Award" seven times for his outstanding customer service and contributions. These awards are a testament to his unwavering professionalism, positive attitude, and commitment to going above and beyond for guests and colleagues alike.

Master of Cross-Departmental Coordination and Process Improvement

Zeeshan excels at fostering collaboration across various hotel departments to ensure seamless service delivery. He effectively works closely with housekeeping, F&B, and sales teams to enhance the overall guest experience and optimize occupancy. His proficiency with Hotel Property Management Systems like Opera and IDS PMS, combined with his focus on hospitality process improvement, allows him to maintain operational efficiency and contribute to revenue optimization strategies.

Zeeshanur Rahman's nomination for the HCP Front Office Leader Award recognizes his comprehensive expertise in front office operations, his proven ability to lead and develop successful teams, and his consistent delivery of exceptional guest experiences throughout his distinguished and progressive career in the hospitality industry.