Harsh Kumar Singh, Assistant Front Office Manager at The Chancery Hotel, Nominated for HCP Front Office Leader Award 2025

Harsh Kumar Singh, Assistant Front Office Manager at The Chancery Hotel, Nominated for HCP Front Office Leader Award 2025

A Dynamic and Rapidly Advancing Hospitality Professional

Harsh Kumar Singh is a dedicated and ambitious hospitality professional who has demonstrated remarkable career progression in the hotel industry. Currently serving as the Assistant Front Office Manager at The Chancery Hotel, his journey from Front Office Assistant to management level showcases a strong commitment to operational excellence and leadership. His extensive hands-on experience with renowned brands like Radisson Blu and Golden Tulip has equipped him with a comprehensive skill set, earning him a nomination for the prestigious HCP Front Office Leader Award 2025.

Expertise in Operational Management and Policy Implementation

A key strength in Harsh's profile is his profound understanding of front office operations and systematic management. He is responsible for critical functions such as preparing occupancy forecasts, implementing policies and procedures, and managing company and travel agent rates. His meticulous approach ensures that all operational facets, from reservation status updates to billing coordination with the sales department, are handled with precision, contributing to the hotel's smooth and efficient daily functioning.

Proven Leader in Team Training and Development

Harsh has consistently taken on the vital role of trainer and mentor within his teams. He is directly responsible for training staff, monitoring team member performance, and ensuring adherence to standard operating procedures. His hands-on leadership style involves coaching and counseling front desk teams to resolve issues and maintain a high-quality operation, demonstrating his commitment to fostering talent and building a culture of continuous improvement and service excellence.

Dedicated to Exceptional Guest Service and VIP Relations

With a career built on the front lines of hospitality, Harsh possesses a deep-seated commitment to guest satisfaction. He is skilled in using suggestive selling techniques to increase occupancy and revenue while ensuring special handling for repeat and VIP guests. His ability to resolve customer complaints and problems quickly and efficiently ensures that a high level of customer satisfaction and quality service is consistently maintained, upholding the reputation of the properties he serves.

A Versatile Manager with Cross-Functional Proficiency

Harsh's experience across various roles and hotel brands, including Radisson Blu and Country Inn & Suites, has provided him with versatile and adaptable management skills. He is proficient in key Property Management Systems like Opera and IDS and is adept at participating in hotel committees and task force assignments. His willingness to assist all departments during high-volume periods highlights his collaborative spirit and comprehensive understanding of hotel operations, making him a valuable asset to any hospitality team.

Harsh Kumar Singh's nomination for the HCP Front Office Leader Award recognizes his swift professional ascent, his solid expertise in front office operations, and his proven dedication to team development and superior guest service, marking him as a promising and deserving leader in the hospitality industry.