JW Marriott Mumbai Sahar Appoints Kelvin Lee as Director of Rooms

JW Marriott Mumbai Sahar has announced the appointment of Kelvin Lee as its new Director of Rooms. With over 15 years of experience across India’s leading luxury hotels, Kelvin brings strong operational expertise, a guest-first mindset, and a proven track record of elevating service standards across the rooms division.

Trained at the Oberoi Centre of Learning & Development

An alumnus of the prestigious Oberoi Centre of Learning & Development (OCLD), Kelvin Lee has built a distinguished career with some of India’s most iconic luxury hospitality brands. His professional journey includes associations with The Oberoi Udaivilas, The Oberoi Amarvilas, The Oberoi New Delhi, The Oberoi Grand Kolkata, Trident Bandra Kurla Mumbai, and The Oberoi Gurgaon.

His experience spans pre-opening hotels, rooms division leadership, and Food & Beverage operations, giving him a holistic understanding of hotel operations and guest engagement.

Proven Expertise in Hotel Openings and Operations

Kelvin has played key roles in the successful launch of landmark properties such as Trident Hyderabad and ITC Royal Bengal, Kolkata. Most recently, he served as Front Office Manager at The Oberoi Amarvilas, where he led guest experience delivery and operational excellence at one of India’s most celebrated luxury hotels.

Prior to this, he held a pivotal role in Front Office Operations at Trident Jaipur, overseeing overall hotel operations, financial performance, team development, and service consistency.

A Guest-First Leadership Philosophy

Reflecting on his approach to hospitality, Kelvin Lee shared, “I believe that the key to exceptional hospitality lies in anticipating guest needs and ensuring every touchpoint in the rooms division reflects consistency, comfort, and care. At JW Marriott Mumbai Sahar, I aim to bring this approach to every guest experience.”

His leadership style focuses on attention to detail, team empowerment, and delivering seamless guest journeys across all rooms-related functions.

Driving Service Excellence at JW Marriott Mumbai Sahar

In his new role, Kelvin will lead the Rooms Division at JW Marriott Mumbai Sahar, with a focus on enhancing service delivery, improving operational efficiency, and strengthening guest satisfaction across all touchpoints. His strategic approach, luxury brand expertise, and deep operational knowledge are expected to further reinforce the hotel’s reputation as one of Mumbai’s premier luxury destinations.