Prakhar Mathur: A Visionary Hospitality Leader
India’s hospitality sector continues to thrive with leaders who drive innovation, optimize operations, and elevate guest experiences. One such leader is Prakhar Mathur, General Manager of Karma Chalets, Gurugram, whose expertise in luxury hospitality, business strategy, and team leadership has earned him a nomination for India’s 50 Best General Managers 2025.
With over 18 years of experience, Prakhar Mathur has successfully led resort operations, business development, financial management, and guest service excellence. His ability to streamline processes, enhance profitability, and develop high-performing teams has positioned him as a key figure in India’s boutique and luxury hospitality industry.
This nomination is a recognition of his dedication to operational excellence, strategic planning, and revenue growth in hospitality management.
Early Life and Educational Background
Prakhar Mathur holds:
- Bachelor’s Degree in Hotel Management from Asia Pacific Institute of Management, Ahmedabad (2005)
- Higher National Diploma from Technical Education Board of Gujarat, Ahmedabad (2005)
His educational foundation in hotel management, combined with industry expertise, has played a vital role in shaping his successful career in hospitality operations and leadership.
A Distinguished Career in Hospitality Management
With experience in luxury hotels, wellness resorts, and business properties, Prakhar Mathur has successfully led pre-opening projects, revenue optimization strategies, and team leadership initiatives.
Key Career Milestones
General Manager – Karma Chalets, Gurugram (Oct 2023 – Present)
As General Manager of Karma Chalets, Prakhar Mathur is responsible for:
- Developing and executing revenue-driven strategies to maximize occupancy.
- Leading and mentoring department heads across front office, F&B, housekeeping, maintenance, and recreation.
- Overseeing daily operations, ensuring smooth service delivery and guest satisfaction.
- Partnering with marketing and sales teams to enhance bookings, optimize pricing, and establish strategic partnerships.
- Managing budget forecasting and financial analysis to boost profitability.
- Implementing sustainability initiatives, maintaining property excellence, and ensuring compliance with industry standards.
General Manager – Howard Hospitality & Wellness (Nov 2020 – Oct 2023)
- Led multi-property operations, enhancing profitability and guest satisfaction.
- Spearheaded corporate partnerships, marketing strategies, and operational improvements.
General Manager – Spree Hotels (Feb 2019 – April 2020)
- Optimized hotel revenue by implementing competitive pricing and strategic promotions.
- Developed guest experience initiatives, boosting occupancy and retention rates.
General Manager – Saya Grand Club & Spa Resort (Aug 2015 – Feb 2019)
- Managed a luxury club and spa resort, driving business expansion and sales growth.
- Led high-profile events, corporate retreats, and VIP guest management.
Senior Management Roles (2005 – 2015)
- Executive Assistant Manager – Toshali Royal View Resort (2012 – 2015)
- Front Office Manager – Sarovar Hotels & Resorts (2008 – 2010)
- Duty Manager – ITC WelcomHeritage Balasamand Lake Palace (2010 – 2012)
- Butler Team Professional – Taj Lake Palace, Udaipur (2005 – 2008)
His expertise in operational efficiency, strategic planning, and customer experience management has been instrumental in transforming hospitality businesses into market leaders.
Karma Chalets, Gurugram – A Premier Boutique Retreat
Under Prakhar Mathur’s leadership, Karma Chalets, Gurugram has become a leading boutique resort, offering:
- Luxury accommodations with personalized guest services.
- Fine dining and immersive wellness experiences.
- State-of-the-art event spaces for corporate retreats and private gatherings.
- Eco-conscious hospitality and sustainability initiatives.
His focus on revenue optimization, guest engagement, and branding strategies has positioned Karma Chalets as a top-tier hospitality destination.
India’s 50 Best General Managers 2025: A Well-Deserved Nomination
The India’s 50 Best General Managers Award 2025 honors professionals who excel in hospitality management, business growth, and guest service innovation.
Prakhar Mathur’s nomination highlights his:
- Leadership in Boutique & Wellness Hospitality – Managing one of Gurugram’s premier boutique resorts.
- Revenue Growth & Business Expansion – Implementing financial strategies for profitability.
- Guest Experience & Service Innovation – Creating personalized experiences for high-end clientele.
- Sustainability & Brand Positioning – Integrating eco-friendly initiatives and wellness-driven hospitality.
Awards & Recognitions
- Best 30 Commended General Managers Award – Hozpitality.com (Feb 2024)
- Luxury Boutique Retreat of the Year – Karma Chalets (2023)
- Best Customer Service Excellence Award – Saya Grand Club & Spa Resort (2018)
- Top Performing Resort Manager – Toshali Royal View Resort (2014)
These accolades highlight his commitment to hospitality excellence, customer service innovation, and sustainable tourism.
Prakhar Mathur: A Hospitality Visionary Shaping the Future
From managing boutique resorts to leading multi-property operations, Prakhar Mathur’s career reflects his expertise in strategic hotel management, guest experience transformation, and revenue growth. His nomination for India’s 50 Best General Managers 2025 is a testament to his impact on India’s hospitality sector and dedication to service innovation.
As he continues to lead Karma Chalets, Gurugram, towards new achievements, his contributions will set new benchmarks in boutique and wellness hospitality.
Also read :- Titteeswaran M, GM of Mango Hill Hotels Yercaud, Nominated for India’s 50 Best General Managers 2025
