Front Office Basics

Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests when they arrive are members of the front office. These people are mostly visible and assumed mostly knowledgeable about the hotel. Guests, often in an unfamiliar situations of the hotel, want to know each and every details. It is the responsibility of the front desk agent to be knowledgeable about his hotel and surrounding areas as well to answer properly. Front office is such an important section which has to have a very effective communication with all other departments such as:

1. Banquets
2. Food and Beverage
3. Controller
4. Housekeeping
5. Security
6. Sales & Marketing
7. Maintenance
8. Human Resources Management

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