Anju Rathore appointed Front Office Manager at Courtyard Mumbai

Courtyard by Marriott Mumbai International Airport has appointed Anju Rathore as Front Office Manager, strengthening its Rooms Division leadership. Based in Mumbai, Rathore will oversee front office operations with a focus on enhancing guest engagement, maintaining service consistency, and improving operational efficiency across the property.

Anju Rathore’s Key Responsibilities at Courtyard Mumbai

In her new position, Rathore will manage all aspects of front office operations, including guest arrivals and departures, service delivery, and team coordination. Her responsibilities also include ensuring seamless operational flow, maintaining adherence to brand standards, and driving efficiency across daily functions.

The front office serves as the primary guest touchpoint, making this role critical in shaping overall guest experience. Rathore’s leadership will focus on ensuring smooth interactions at every stage of the guest journey while maintaining high service standards.

Focus on Guest Experience and Operations

Rathore’s mandate includes strengthening guest engagement while maintaining consistency in service delivery. She will work closely with cross-functional teams to ensure alignment across departments and support operational precision, particularly during high-demand periods.

The role also involves improving workflow efficiency and enhancing coordination within the front office team, ensuring that service delivery remains consistent and responsive to guest expectations.

Professional Background and Experience

Anju Rathore brings over 12 years of experience in hospitality, with a strong background in front office operations and guest experience management. Her expertise includes managing high-volume operations, leading cross-functional teams, and delivering consistent service outcomes.

Throughout her career, she has demonstrated the ability to balance operational requirements with a guest-focused approach. Her experience in handling diverse operational scenarios supports her role in maintaining efficiency while ensuring high levels of guest satisfaction.

With her extensive background at Marriott International, Anju's arrival is a highlight among recent hospitality appointments in the Mumbai region.

Leadership Approach and Team Development

Anju Rathore is known for her focus on team engagement and service delivery. Her leadership approach emphasises building motivated teams while maintaining operational discipline. She has consistently contributed to improving service outcomes through structured team coordination and a focus on guest-centric practices.

Her ability to manage both operational efficiency and service quality positions her to lead the front office team effectively in a dynamic environment.

Company Context and Strategic Alignment

The appointment aligns with Courtyard by Marriott Mumbai International Airport’s focus on strengthening its Rooms Division leadership. Enhancing front office operations remains a key priority, given its direct impact on guest satisfaction and overall hotel performance.

Strengthening leadership in this function supports the property’s broader objective of maintaining service consistency while improving guest engagement. The move also reflects ongoing leadership developments within the hospitality sector, where operational excellence and guest experience remain central priorities.

Commenting on her appointment, Anju Rathore said “I am excited to be part of a brand that sets global standards in hospitality. Front Office is a defining touchpoint in the guest journey, and I look forward to leading a team that delivers warm, efficient and memorable experiences.”

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