Madone Pelan Appointed GM at Fairmont Hotel Macdonald
Madone Pelan is appointed General Manager at Fairmont Hotel Macdonald Edmonton, bringing over 30 years of Canadian luxury hospitality experience.
Punita Thakur 
Quick answer: Madone Pelan has been appointed General Manager of Fairmont Hotel Macdonald in Edmonton. She brings over three decades of hospitality experience, previously serving as General Manager at the Oak Bay Beach Hotel and Sales Manager at The Fairmont Empress.
EDMONTON — Fairmont Hotels and Resorts has appointed Madone Pelan as General Manager of Fairmont Hotel Macdonald in Edmonton. She brings over three decades of hospitality experience across sales, marketing, revenue strategy and luxury property operations in Canada.
Pelan joins from Pelan Hospitality, the boutique advisory firm she co-founded in 2025. Before that she spent a decade as General Manager and Director of Sales and Marketing at Oak Bay Beach Hotel in Victoria, British Columbia.
Madone Pelan Led Award-Winning Luxury Hotel in Victoria for a Decade
As General Manager at Oak Bay Beach Hotel, Pelan led the property to several landmark industry honours. The hotel ranked number one in Canada and 19th in the world at the Conde Nast Traveler Readers Choice Awards in 2021. It ranked number one in Western Canada at the same awards in 2025.
Her wider recognition includes Hotelier of the Year at the Pinnacle Awards in 2024, Business of the Year at the TIAC Awards in 2023 and Employer of the Year at the Tourism Vancouver Island Awards in 2022.
Before Oak Bay Beach Hotel, she spent nearly 12 years as Sales Manager at The Fairmont Empress Hotel in Victoria. Her accounts there covered corporate, leisure, group, West Coast, East Coast Canada, US and international markets across her tenure.
Madone Pelan Brings Industry Advocacy and Board Leadership
Pelan has served as Vice Chair of the BC Hotel Association, Director with Destination Greater Victoria and Chair of Oak Bay Tourism. She also served five years on the MPI BC Chapter board, holding the roles of VP Membership, President-Elect, President and Past President.
She is an alumna of Cornell University. In her new role at Fairmont Hotel Macdonald, Pelan will lead daily property operations, commercial strategy and guest experience at one of Edmonton's most historic luxury hotel addresses.
Fairmont Hotel Macdonald is part of Fairmont Hotels and Resorts, operating landmark luxury addresses across Canada and internationally.
Source: Fairmont Hotels and Resorts official announcement.
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Frequently Asked Questions
Who is Madone Pelan and what is her new role?
Madone Pelan is a hospitality executive with over 30 years of experience who has been appointed General Manager of the Fairmont Hotel Macdonald in Edmonton. Previously, she served as General Manager of the Oak Bay Beach Hotel in Victoria, British Columbia, and co-founded Pelan Hospitality.
What is Madone Pelan's professional background and biography?
Madone Pelan is a Cornell University alumna with over three decades of experience in sales, marketing, revenue strategy, and luxury property operations in Canada. Her career includes nearly 12 years as Sales Manager at The Fairmont Empress Hotel and a decade leading the award-winning Oak Bay Beach Hotel.
What awards and industry recognition has Madone Pelan received?
Madone Pelan was named Hotelier of the Year at the Pinnacle Awards in 2024. During her tenure at the Oak Bay Beach Hotel, the property ranked number one in Canada at the Conde Nast Traveler Readers Choice Awards in 2021 and 2025, won Business of the Year at the TIAC Awards in 2023, and Employer of the Year in 2022.
