Hyatt Regency San Antonio Riverwalk, a newly-renovated hotel located in the heart of Downtown San Antonio, welcomes Chryssaldo Thomas as General Manager. In his new position, Thomas will oversee all hotel operations while working to drive revenue growth, enhance guest satisfaction, and create a culture of care for colleagues and guests in line with Hyatt’s purpose of caring for people so they can be their best.
Born in Haiti and raised in Brooklyn, NY, Thomas began his hospitality journey at a young age, working as a busser at a resort in French Lick, Indiana. He quickly realized his interest in hospitality and found a passion for helping to craft memorable moments in people’s lives. He pursued his career aspirations by earning a Bachelor of Science degree in Hospitality Management at Bethune Cookman College in Daytona Beach, FL.
Following graduation, Thomas began working as an Assistant Executive Housekeeper at Hyatt Regency Miami, where he held various positions as a department manager. He then progressed within Hyatt, starting as a Front Office Manager at Hyatt Regency Crystal City in Alexandria, VA. From there, he advanced to Assistant Room Director roles at Hyatt Regency Jacksonville and Hyatt Regency O’Hare in Chicago. In 2009, Thomas was promoted to Director of Rooms and held that position at various properties around the country, including Hyatt Lodge at McDonald’s Campus in Oak Brook, IL, Grand Hyatt Tampa Bay, and Grand Hyatt Kauai Resort & Spa.
In 2017, Thomas joined Outrigger Hospitality Group as Hotel Manager of Outrigger Reef Waikiki Beach Resort. He continued his career trajectory as General Manager of Ohana Waikiki East, later advancing to Area General Manager at the property.
Following his time in Hawaii, Thomas began working with Hyatt Regency Boston where he led the hotel’s team as General Manager for the past three years, prior to his transfer to San Antonio.
Thomas has received several recognitions and accolades throughout his career including the Hyatt Hotels and Resorts Director of Rooms of the Year for the Americas region. Despite his professional successes, Thomas’ most cherished achievement has been becoming a parent and raising his son Chryssaldo Jr.
