ITC Hotels Highlights Women Leaders Managing Major Hospitality Assets Ahead of International Women’s Day

ITC Hotels Highlights Women Leaders Managing Major Hospitality Assets Ahead of International Women’s Day

ITC Hotels has shared the profiles of women leaders who manage key hospitality properties in India ahead of International Women's Day. The company highlighted women professionals who are responsible for hotel operations, guest experience, and business performance at major properties within the ITC Hotels portfolio.

The initiative focuses on women leaders who manage large hospitality assets and lead operational teams in a highly competitive hotel market. These leaders oversee guest services, hotel operations, and day-to-day management of properties that serve both business and leisure travellers.

Women in Hospitality Leadership

The hospitality industry in India has seen a steady increase in the number of women moving into leadership roles. Many hotel companies are now focusing on building diverse leadership teams and providing opportunities for women to grow into operational and strategic positions.

Women professionals today manage hotel operations, guest services, housekeeping, food and beverage operations, and commercial functions across many hotel brands. Their roles include managing large teams, handling operational performance, and ensuring service standards at luxury hospitality properties.

Bengaluru as a Growing Hospitality Market

Bengaluru has become one of India’s major hospitality markets. The city attracts a large number of corporate travellers, international visitors, and technology professionals. Global companies, conferences, and events bring consistent demand for high-quality hospitality services.

Luxury hotels in Bengaluru operate as large business units with complex operations. These properties require experienced leadership teams that can manage guest expectations, operational efficiency, and service standards. Many leading hotel companies have expanded their presence in the city to meet this demand.

Against this background, ITC Hotels has highlighted women leaders who are managing important properties in Bengaluru.

One of the leaders featured is Bela Babhoota, General Manager at Welcomhotel by ITC Hotels Bengaluru. She has more than 16 years of experience with ITC Hotels and has built strong expertise in hotel operations and guest service leadership.

During her career, Babhoota has worked at well-known ITC properties including ITC Maurya and ITC Grand Chola. In these roles she handled large-scale operations and worked closely with cross-functional teams to maintain service standards and improve guest experience.

At Welcomhotel by ITC Hotels Bengaluru, she leads the hotel’s operational teams and focuses on team development, service consistency, and guest engagement. Her leadership style focuses on supporting employees and creating strong service culture within the hotel.

Another leader featured is Amandeep Kaur, General Manager at ITC Gardenia. She studied at the Welcomgroup Management Institute, the training institute of ITC Hotels.

Kaur began her hospitality career as part of the pre-opening team at ITC Grand Central. She later worked at ITC Sonar and Sheraton New Delhi Hotel, where she was part of the housekeeping team.

She also played an important role during the opening of ITC Grand Chola, one of the largest properties in the ITC Hotels portfolio. After that, she worked as Executive Housekeeper at ITC Grand Bharat.

Kaur later joined ITC Gardenia as Executive Housekeeper and was promoted to Resident Manager within a year. She now leads the property as the first woman to head the General Manager’s office at ITC Gardenia.

She has also received recognition from the hospitality industry and was awarded Best General Manager – South in the upper upscale category at the Indian Hospitality Awards 2023.

Another leader highlighted by ITC Hotels is Sabrina Dey, who recently joined the company as General Manager at ITC Windsor.

Dey has more than 18 years of experience in the hospitality industry. She began her career with The Oberoi Group, where she graduated from the OCLD programme and worked in the Food and Beverage division across multiple Oberoi properties.

Her assignments included The Oberoi Mumbai, Trident Nariman Point, The Oberoi Amarvilas, and The Oberoi Grand Kolkata, where she served as Executive Assistant Manager – Food and Beverage.

In 2018 she moved into senior operational leadership and worked as Director of Operations at JW Marriott Kolkata. She later served as Hotel Manager at JW Marriott Bengaluru Prestige Golfshire Resort & Spa before joining ITC Windsor as General Manager.

Dey has received many industry recognitions during her career, including BW Hotel Manager (East Zone) and BW Hotelier – F&B Manager (East Zone). She also received the FLO GRB Award for Bravery for her actions during the 2008 Mumbai attacks at The Oberoi Mumbai.

Through these leadership profiles, ITC Hotels highlights the contribution of women professionals who manage hotel operations and lead teams across its hospitality portfolio. These leaders play an important role in running large hotel properties and delivering guest experiences in one of India’s most competitive hospitality markets.