Who Does What? The Ultimate Hotel Staff Roles Quiz
Do you know the difference between a Concierge and a Bellhop? Take our Hotel Staff Roles Quiz to test your knowledge of who handles what in a hotel and discover the secret to getting the best service during your stay.
Munni Khatun 1. This person is the master of local knowledge, able to book sold-out restaurant reservations and secure last-minute theater tickets. Who are they?
Front Desk Agent
Bellhop
Concierge
General Manager
Correct Answer
Wrong Answer
2. Who is ultimately responsible for the entire hotel's operation, from profitability to guest satisfaction?
Director of Sales
Chief Engineer
General Manager (GM)
Front Office Manager
Correct Answer
Wrong Answer
3. If your room's air conditioning is broken, which department should you contact?
Housekeeping
Security
Maintenance (or Engineering)
Food & Beverage
Correct Answer
Wrong Answer
4. Who is the head of the kitchen, responsible for creating menus and overseeing all food preparation?
Sous Chef
Executive Chef
Line Cook
Food & Beverage Director
Correct Answer
Wrong Answer
5. This person works overnight, balancing the day's accounts and generating reports for management. What is this role called?
Security Guard
Night Manager
Night Auditor
Overnight Bellhop
