The Westin Kolkata Rajarhat Appoints Devinder Singh Kaundal as Director of Operations to Strengthen Hotel Management

The Westin Kolkata Rajarhat has appointed Devinder Singh Kaundal as Director of Operations in April 2026 in Kolkata, India, the hotel said, assigning him responsibility for overseeing day-to-day operations, service delivery, and departmental coordination at the property located in the city’s New Town business district.

Appointment Announced for Kolkata Property

The hotel confirmed the appointment as part of its efforts to strengthen operational leadership at The Westin Kolkata Rajarhat, which serves corporate travellers and event-based business in eastern India. Kaundal will report to the General Manager and work closely with department heads to ensure operational alignment, the hotel said.

Role Covers Core Operational Functions

As Director of Operations, Kaundal will oversee key hotel departments including front office, housekeeping, and food and beverage. His responsibilities include managing daily operations, ensuring adherence to brand standards, and maintaining service consistency across all guest touchpoints.

The hotel said he will also monitor operational performance, coordinate inter-departmental functions, and implement procedures to improve efficiency and service delivery.

Focus on Service Delivery and Guest Experience

Kaundal will be responsible for overseeing guest service processes and ensuring timely delivery across departments. His role includes handling guest feedback, addressing service-related issues, and implementing corrective measures to maintain operational standards.

The hotel said maintaining consistency in guest experience remains a priority, particularly during high occupancy periods and large-scale events.

Coordination with Commercial and Support Teams

The Director of Operations will coordinate with sales, marketing, and revenue management teams to align operational capabilities with business objectives. His responsibilities include supporting group bookings, corporate events, and conference operations hosted at the property.

He will also oversee compliance with company policies, safety standards, and reporting processes to ensure operational consistency.

Market Context and Current Status

Kolkata remains a key commercial hub in eastern India, with steady demand for corporate travel and events in the Rajarhat-New Town area. Hotels in this market require structured operational leadership to manage occupancy and maintain service standards.

The Westin Kolkata Rajarhat operates within this environment, catering to business and leisure guests while hosting conferences and social events. The hotel said Kaundal brings experience in hospitality operations and has assumed his role, currently overseeing operations and departmental coordination at the property.