Dr Kushal Kumar Bachani New Director of Wellness at Shangri-La
Shangri-La Eros New Delhi appoints Dr Kushal Kumar Bachani as Director of Wellness, bringing 16 years of luxury hospitality spa experience.
Punita Thakur 
Leadership Appointment in Wellness Operations at Shangri La
Dr Kushal Kumar Bachani joins Shangri-La Eros New Delhi in a senior wellness leadership role, where he will oversee the hotel’s wellness strategy and operations. His appointment aligns with the property’s focus on strengthening its wellness offerings within the luxury hospitality segment.
In his new position, he will be responsible for developing and implementing wellness programmes, managing spa operations, and ensuring service consistency across guest touchpoints. The role also includes aligning wellness initiatives with brand standards and guest expectations.
His responsibilities extend to enhancing operational efficiency, maintaining quality benchmarks, and integrating wellness experiences into the broader hospitality framework at the property.
Kushal Kumar Bachani's Role and Responsibilities
As Director of Wellness, Dr Bachani will lead all wellness-related functions, including spa services, guest wellness programmes, and service delivery standards. He will focus on building structured wellness experiences that combine operational discipline with guest-centric service.
The role requires coordination across departments to ensure that wellness offerings are integrated into the overall guest experience. He will also work on refining service protocols and strengthening the positioning of wellness within the hotel’s luxury offering.
His mandate includes improving programme design, supporting innovation in wellness services, and maintaining consistency in execution across all wellness touchpoints.
Kushal Kumar Bachani's Professional Experience Across Hospitality Brands
Dr Bachani brings more than 16 years of experience across the spa and wellness industry, with exposure to multiple luxury hospitality brands. His career includes roles with Marriott International, Hilton Hotels, Sheraton Grand Resort & Spa, and Lodhi Hotels.
This experience has provided him with a comprehensive understanding of wellness operations within premium hospitality environments. His work has involved managing spa functions, designing guest programmes, and maintaining service standards across diverse market segments.
His professional journey reflects a combination of operational leadership and service-focused programme development, contributing to guest engagement and service consistency.
Previous Role and Industry Exposure
Prior to joining Shangri-La Eros New Delhi, Dr Kushal Kumar Bachani served as Director of Spa at The Westin Hotel Hyderabad. In that role, he led spa operations and programme development, focusing on operational precision and guest experience enhancement.
He has also worked as a Wellness Consultant at Arogya Kendra Nature Cure Centre in Bhopal, where he gained exposure to holistic health practices beyond luxury hospitality environments. This experience added a broader perspective to his approach to wellness.
His combined experience across luxury hotels and wellness centres has shaped his ability to balance service standards with holistic health principles.
Academic Background and Expertise
Dr Kushal Kumar Bachani holds a degree from Rajiv Gandhi University of Health Sciences, Bengaluru, along with a postgraduate diploma from Symbiosis International University. His academic background supports his professional expertise in wellness sciences and spa management.
The combination of formal education and industry experience enables him to design structured wellness programmes aligned with both scientific principles and hospitality standards.
His qualifications contribute to a balanced approach to wellness, integrating technical knowledge with operational execution in a hotel environment.
Company Context and Strategic Focus
Shangri-La Eros New Delhi continues to invest in strengthening its wellness offerings as part of its broader hospitality strategy. Wellness remains a key component of luxury guest experiences, influencing satisfaction and brand positioning.
The appointment of Dr Bachani reflects the hotel’s focus on enhancing wellness services through experienced leadership. His role supports the property’s objective of delivering consistent and structured wellness experiences aligned with brand expectations.
With increasing demand for integrated wellness experiences in hospitality, leadership in this area remains critical for maintaining service standards and competitive positioning.
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