Mahzarine Baria Joins ibis Mumbai Airport as Director of Guest Service
Mahzarine Baria joins ibis Mumbai Airport as Director of Guest Service, bringing over a decade of progression entirely within the Accor network.
Punita Thakur 
MUMBAI — ibis Mumbai Airport has appointed Mahzarine Baria as Director of Guest Service, recognising over a decade of continuous progression within the Accor network. She steps into the role from Front Office Manager at the same property.
Mahzarine Baria Appointed Director of Guest Service at ibis Mumbai Airport
In her new role, Baria leads frontline operations, guest relationship frameworks and service delivery at ibis Mumbai Airport, located in Vile Parle in close proximity to Chhatrapati Shivaji Maharaj International Airport. Her responsibilities cover hotel administration, guest experience management, team mentoring and operational efficiency across a property that serves a high volume of domestic and international travellers daily.
An Entire Career Built Within the Accor Network
Baria began her hospitality career as a Guest Service Associate on the pre-opening team at Novotel Pune in 2013. Starting on a pre-opening team at an Accor property fresh out of university is a strong foundation, and she built on it consistently over the years that followed.
She progressed through Team Leader, Duty Manager and Guest Experience Manager roles at Accor properties in Pune before joining the Novotel ibis Chennai OMR complex. There she moved from Duty Manager to Assistant Front Office Manager and was then appointed Front Office Manager at Novotel Chennai SIPCOT, where Operations Manager John Surenderanath noted her grit and resilience in navigating a large and busy multi-brand operation.
Her most recent posting before this appointment was Front Office Manager at ibis Mumbai Airport itself, which means she arrives at the Director of Guest Service role already knowing the property, its team and its guest profile from the inside.
Baria holds a Bachelor of Hospitality from Bharati Vidyapeeth's IHMCT in Pune.
About ibis Mumbai Airport
ibis Mumbai Airport is an Accor property located in the Vile Parle neighbourhood of Mumbai, directly adjacent to Chhatrapati Shivaji Maharaj International Airport. The hotel is part of Accor's ibis brand and serves business and transit travellers with convenient access to the airport, Juhu Beach and Mumbai's western suburbs.
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