Novotel Pune Appoints Anjali Rauthan as Front Office Manager to Strengthen Guest Services Leadership

Novotel Pune has appointed Anjali Rauthan as Front Office Manager, reinforcing its leadership in guest services at the property. With more than a decade of experience in hospitality, Rauthan will lead front office operations, focusing on enhancing guest engagement and ensuring seamless service delivery aligned with brand standards.

Appointment Strengthens Front Office Leadership

The hotel announced Rauthan’s appointment as part of its efforts to strengthen operational efficiency and elevate guest experiences. In her new role, she will oversee all front office functions, including managing guest arrivals and departures, supervising front desk teams, and ensuring consistent service standards.

Her responsibilities include maintaining operational coordination across departments to support a smooth guest journey, while aligning front office practices with global brand benchmarks.

Role Focused on Guest Experience and Service Delivery

As Front Office Manager, Rauthan will be responsible for managing guest relations and ensuring high levels of service quality throughout the stay experience. She will work closely with housekeeping, food and beverage, and other operational teams to deliver seamless coordination across departments.

The role also includes monitoring performance metrics, implementing service improvements, and ensuring adherence to operational protocols designed to enhance efficiency and guest satisfaction.

Professional Background in Hospitality Operations

Prior to joining Novotel Pune, Rauthan was associated with Marriott International, where she served as Front Office Manager at Courtyard by Marriott, Navi Mumbai. In this role, she managed front office operations and contributed to improving guest service delivery and operational outcomes.

She also held the position of Assistant Front Office Manager at Andaz Delhi, a Hyatt property, where she gained experience in delivering premium guest experiences in a high-end hospitality environment.

Earlier in her career, she worked with Westin Hotels & Resorts, building a strong foundation in hospitality operations and team leadership. Over the years, she has developed expertise in front office management, customer engagement, and operational coordination.

Management Perspective and Leadership Approach

General Manager Anant Leekha said Rauthan’s experience and focus on guest service will support the hotel’s efforts to maintain high service standards. He highlighted that her leadership is expected to contribute to improving overall guest experience at the property.

Rauthan stated that she looks forward to working with the team to create memorable guest experiences and deliver consistent service excellence. Her approach emphasizes attention to detail and proactive team management to ensure operational effectiveness.

Property Context and Current Role

Novotel Pune operates in a competitive urban hospitality market, catering to both business and leisure travellers. Efficient front office management plays a key role in maintaining service quality and handling guest volumes at such properties.

With this appointment, the hotel continues to focus on strengthening its operational leadership to support service delivery and guest satisfaction. Rauthan has assumed her role and is currently overseeing front office operations, team coordination, and guest service initiatives at the property.