DoubleTree by Hilton Bengaluru Airport Appoints Sarita Singh as Front Office Manager to Lead Guest Experience

DoubleTree by Hilton Bengaluru Airport has appointed Sarita Singh as Front Office Manager, assigning her responsibility for overseeing front office operations and enhancing guest experience at the property. With close to a decade of experience in luxury hospitality, Singh brings operational expertise in guest relations, service delivery, and team leadership.

Appointment Strengthens Front Office Leadership

The hotel announced Singh’s appointment as part of its ongoing efforts to reinforce operational efficiency and maintain service standards aligned with the DoubleTree by Hilton brand. In her new role, she will manage all front office functions, including guest arrivals and departures, while ensuring smooth coordination across departments.

Her responsibilities include overseeing daily front desk operations, improving service delivery processes, and maintaining consistency in guest interactions across touchpoints.

Role Focused on Guest Experience and Operations

As Front Office Manager, Singh will be responsible for managing the end-to-end guest journey, from check-in to departure. The role requires close coordination with housekeeping, food and beverage, and other operational teams to ensure seamless service delivery.

The hotel said she will focus on strengthening service standards and enhancing operational workflows to support efficiency and guest satisfaction. She will also supervise front office staff, manage training initiatives, and ensure adherence to brand guidelines.

Professional Background in Luxury Hospitality

Prior to joining DoubleTree by Hilton Bengaluru Airport, Singh served as Front Office Manager at Hilton Gurugram Baani City Centre. Over the course of her career, she has held positions with several established hospitality brands, including Conrad Bengaluru, Taj Hotels, The Leela Palaces, Hotels and Resorts, and The Oberoi Group.

Her experience spans operational management, guest service delivery, and team supervision across multiple luxury and upscale hotel environments, providing her with a strong foundation in front office leadership.

Leadership and Management Perspectives

Commenting on her appointment, Singh said she looks forward to working with the team to enhance guest experiences while maintaining the brand’s standards of hospitality. She emphasized her focus on service delivery and collaboration across departments.

General Manager Sanu Sadananda said Singh’s industry experience and operational capabilities position her well to contribute to the hotel’s performance. He noted that her leadership is expected to strengthen front office operations and support the delivery of consistent guest experiences.

Property Context and Operational Focus

DoubleTree by Hilton Bengaluru Airport is part of Hilton’s global portfolio and caters to business and transit travellers in a key aviation hub. The property offers full-service hospitality, requiring efficient front office management to handle high guest volumes and varied service requirements.

The hotel said Singh will play a key role in maintaining operational standards and supporting service delivery across departments. She has assumed her position and is currently overseeing front office operations, team coordination, and guest service processes at the property.