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Holiday Inn New Delhi Mayur Vihar Noida has appointed Bharat Khanna as Front Office Manager, bringing over 15 years of experience in hospitality operations. In his new role, Khanna will lead front office functions, focusing on delivering seamless guest experiences while maintaining brand standards at the property.

Appointment and Role Overview

As Front Office Manager, Khanna will oversee all front office operations, including guest services, reservations, and arrival and departure processes. His role is central to ensuring a consistent and efficient guest journey, aligned with the brand’s service standards.

He will also be responsible for supervising front office teams, managing operational workflows, and ensuring smooth coordination between departments. The position requires maintaining service quality while addressing guest expectations across diverse segments.

Operational Responsibilities and Service Focus

Khanna’s responsibilities include managing guest relations, handling escalations, and ensuring high levels of customer satisfaction. He will oversee functions such as OTA and channel management, group booking coordination, and business forecasting.

Additionally, he will focus on strengthening operational efficiency through structured processes and team alignment. His role includes mentoring team members, fostering a performance-driven culture, and maintaining service consistency across all guest touchpoints.

He will also manage VIP services and executive lounge operations, ensuring that high-profile guests receive personalized attention and service excellence.

Professional Background and Experience

Khanna brings extensive experience in front office management, with a career spanning more than 15 years in the hospitality industry. He has worked with leading hotel brands, including Taj Mahal New Delhi, Shangri-La Eros New Delhi, and Crowne Plaza New Delhi Rohini.

Throughout his career, he has developed expertise in guest services, team leadership, and operational management. His experience includes handling high-volume operations, managing guest interactions, and implementing service standards across luxury and upscale hotel environments.

He is also recognized for his ability to manage complex guest requirements, resolve operational challenges, and deliver consistent service outcomes.

Company Context and Leadership Perspective

The appointment aligns with Holiday Inn New Delhi Mayur Vihar Noida’s focus on strengthening its operational leadership. Front office operations play a critical role in shaping guest experiences and maintaining service standards, particularly in a competitive hospitality market.

According to Anurag Rai, General Manager, the appointment reflects confidence in Khanna’s experience and his ability to enhance front office performance. The leadership expects his expertise to contribute to improved guest satisfaction and operational consistency.

Khanna, commenting on his appointment, stated that he aims to work closely with the team to deliver memorable guest experiences while supporting the hotel’s operational objectives.

Current Status

Bharat Khanna has assumed his role as Front Office Manager and will focus on strengthening guest services, team performance, and operational efficiency at Holiday Inn New Delhi Mayur Vihar Noida.