Radisson hivr AI automation rolls out rooming list tech

April 29, 2026: Radisson Hotel Group, in collaboration with hivr.ai, has launched a new automation technology designed to eliminate manual rooming list processes in meetings and group bookings, with deployment currently underway across its European portfolio and integration extending to a travel technology partner.

The solution introduces an automated approach to managing guest lists and group reservations, addressing long-standing operational inefficiencies in hotel group booking workflows. The rollout marks what the companies describe as an industry-first move to replace manual data handling with AI-driven automation.

Automation replaces manual rooming workflows

The technology focuses on digitising and automating the rooming list process, a core component of group bookings that has traditionally relied on manual data entry. Through guest data ingestion capabilities, the system can capture and structure information from multiple formats, including PDFs, emails, spreadsheets, and handwritten inputs.

This data is then synchronised directly into property management systems (PMS) or customer relationship management (CRM) platforms, reducing reliance on manual rekeying. The platform also introduces automated change reconciliation, which identifies additions, removals, or modifications across different versions of a rooming list and updates records accordingly.

These features aim to eliminate repetitive administrative tasks that often lead to errors and inefficiencies in group booking management.

Direct booking model eliminates rooming lists

In addition to automating existing workflows, the solution introduces an alternative booking model that removes the need for rooming lists altogether. A built-in booking engine enables individual attendees to book directly into allocated room blocks, streamlining the reservation process.

This functionality is supported by real-time pickup tracking, allowing both hotels and event planners to monitor booking progress and room block utilisation. The approach reflects a shift towards more dynamic and transparent booking management in the meetings and events segment.

Hotels can implement the system either as standalone modules or as part of the broader hivr.ai platform, depending on their existing operational structure.

Operational efficiency and time savings

The introduction of automation is expected to significantly reduce the administrative burden associated with group bookings. According to the companies, for a typical European corporate group of 100 guests, the system can cut manual data entry time by approximately 50 minutes per booking.

The automated reconciliation feature further removes the need for staff to manually compare updated rooming lists, streamlining updates and reducing the risk of discrepancies. This allows hotel teams to redirect focus from administrative tasks to guest engagement and service delivery.

The technology is designed to operate within predefined rules, with human oversight maintained to ensure operational control and decision-making authority remains with hotel teams.

Integration with existing hotel systems

The solution integrates with existing hotel infrastructure, enabling teams to manage workflows through hivr.ai’s AI Sales Engine or deploy AI agents for specific administrative functions. These include data ingestion, reconciliation, and real-time tracking of bookings.

By working alongside current PMS and CRM systems, the platform is intended to minimise disruption to existing operations while enhancing efficiency through automation. This approach aligns with broader industry trends where hotels are adopting modular technology solutions that complement legacy systems.

The rollout builds on an established partnership between Radisson Hotel Group and hivr.ai, which currently supports approximately 1,200 Radisson properties across Europe.

Focus on high-value group bookings

Group bookings, particularly in the meetings and events segment, represent a significant revenue stream for hotels but often involve complex operational processes. The introduction of automation seeks to align operational efficiency with the value of these bookings.

By reducing manual intervention and improving data accuracy, the technology aims to enhance both operational performance and guest experience. It also supports faster processing times and improved coordination between hotel teams and event planners.

The initiative reflects a broader shift within the hospitality industry towards AI-driven solutions that streamline back-end operations while enabling more personalised and efficient guest interactions.

With deployment already in progress across Radisson’s European portfolio, the companies are positioning the technology as a scalable solution for the global hospitality sector, particularly as demand for meetings, incentives, conferences, and group travel continues to evolve.