Avinash Chandola Named Rooms Division Manager at Courtyard Mumbai

Courtyard by Marriott Mumbai International Airport has promoted Avinash Chandola to the role of Rooms Division Manager, expanding his responsibilities within the hotel’s operations.

In his new position, Avinash Chandola will oversee both Front Office and Housekeeping. This ensures better coordination between departments and improves guest feedback management.

Avinash Chandola’s Expanded Role in Rooms Division

In his new position, Avinash Chandola will oversee both Front Office and Housekeeping operations. His role will focus on ensuring coordination between departments, managing guest feedback, and maintaining operational efficiency across the rooms division. He will also be responsible for strengthening loyalty engagement through Marriott Bonvoy and enhancing overall guest experience processes.

Focus on Operations and Guest Experience

The Rooms Division Manager role places Chandola at the centre of the hotel’s service delivery framework. His responsibilities include streamlining workflows between departments, maintaining service consistency, and ensuring that guest expectations are met across all touchpoints. Managing feedback systems and driving improvements in operational processes will form a key part of his mandate.

Avinash Chandola: Professional Background and Experience

Avinash Chandola brings over 16 years of experience in the hospitality industry. During his career, he has developed expertise in front office operations, guest service management, and team leadership. His previous role as Front Office Manager involved overseeing daily operations, managing guest relations, and leading front office teams to maintain service standards.

His experience within the property has provided him with operational familiarity and an understanding of guest expectations, supporting his transition into a broader leadership role within the rooms division.

Leadership Perspective

Commenting on his promotion, Avinash Chandola said “I am grateful for the opportunity to grow within Marriott International. This new role allows me to further contribute towards creating seamless, personalised and dependable guest journeys, while strengthening collaboration across departments.”

His promotion is a notable example of hotel leadership growth and highlights the trend of internal hospitality appointments within Marriott International.

Company Context and Operational Alignment

The promotion aligns with Courtyard by Marriott Mumbai International Airport’s focus on strengthening its operational leadership structure within the rooms division. By expanding Chandola’s responsibilities, the hotel aims to enhance coordination between front office and housekeeping functions, which are critical to maintaining service consistency and guest satisfaction.

Rooms Division leadership plays a central role in shaping the guest journey, particularly in high-volume business hotels where efficiency, responsiveness, and service delivery standards are key performance drivers. The appointment reflects an internal leadership progression strategy, leveraging existing operational expertise to support continued service alignment.

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