Radisson Blu Towers Kaushambi Delhi NCR Names Shuchita Sharma Front Office Manager

Radisson Blu Towers Kaushambi Delhi NCR has appointed Shuchita Sharma as Front Office Manager in April 2026 in Ghaziabad, India, the hotel said, assigning her responsibility for managing front office operations, guest services, and service delivery standards at the property.

Appointment Confirmed at Delhi NCR Property

The hotel confirmed Sharma’s appointment as part of its ongoing efforts to strengthen operational leadership at its Kaushambi location in the National Capital Region. The property caters to business and transit travellers due to its proximity to key commercial districts in Delhi and Ghaziabad.

Sharma will report to the hotel’s senior management team and coordinate with various departments to ensure efficient front office operations, the hotel said.

Role Covers Front Office and Guest Interaction

As Front Office Manager, Sharma will oversee daily operations at the front desk, including guest check-in and check-out processes, reservations handling, and concierge services. Her responsibilities include ensuring smooth guest flow, minimizing wait times, and maintaining service consistency across shifts.

The hotel said she will also supervise front office staff, manage duty rosters, and ensure adherence to standard operating procedures and brand guidelines.

Focus on Guest Experience and Service Delivery

The company said Sharma will focus on enhancing guest experience by monitoring service quality, addressing guest feedback, and implementing service recovery processes when required. She will be responsible for ensuring that guest interactions meet operational benchmarks set by the brand.

Her role includes maintaining communication between departments such as housekeeping and food and beverage to ensure timely service delivery and room readiness.

Operational Responsibilities and Coordination

Sharma will manage reservations systems, coordinate with revenue teams on room availability, and support occupancy planning. The hotel said she will also handle guest inquiries, resolve complaints, and ensure compliance with safety and administrative protocols.

She is expected to contribute to operational planning by analyzing front office performance metrics and identifying areas for improvement in service efficiency.

Market Context in Delhi NCR

Delhi NCR remains one of India’s key hospitality markets, driven by corporate travel, government activity, and international connectivity. Hotels in the region depend on efficient front office management to handle high guest volumes and ensure seamless service delivery.

Radisson Blu Towers Kaushambi operates within this competitive environment, where front office operations play a central role in shaping guest experience and overall hotel performance.

The hotel said Sharma has assumed her role and is currently overseeing front office operations, staff coordination, and guest services at the property.