Sailesh Gurung New Operations Manager at Marriott Siliguri
Courtyard by Marriott Siliguri appoints Sailesh Gurung as Operations Manager, bringing 19 years of experience across Hyatt, IHG, Marriott, and ITC.
Punita Thakur 
Sailesh Gurung as Operations Manager: Marriott Siliguri
Sailesh Gurung assumes the role of Operations Manager at Courtyard by Marriott Siliguri, strengthening the hotel’s operational leadership team. His appointment comes as the property focuses on improving service delivery and operational efficiency across departments.
In his new role, he will oversee day-to-day hotel operations, ensuring alignment with brand standards and guest expectations. His responsibilities include managing operational workflows, supporting departmental coordination, and maintaining service consistency.
The role also involves monitoring performance metrics, improving operational processes, and ensuring efficient resource utilisation across the hotel.
Role and Responsibilities As Operations Manager
Gurung will manage multiple operational functions, including food and beverage, guest services, and overall hotel operations. He will focus on maintaining quality standards and enhancing guest satisfaction.
His responsibilities include team supervision, service delivery management, and coordination between operational departments. He will also work on strengthening internal processes to improve efficiency and consistency.
The position requires balancing operational discipline with guest experience delivery, ensuring that service standards are maintained across all touchpoints.
Sailesh Gurung Professional Background and Experience
Gurung brings over 19 years of hospitality experience across leading hotel brands. His career includes roles with Hyatt, IHG Hotels and Resorts, Radisson Hotel Group, Marriott International, and ITC Hotels.
He has managed diverse teams across operations, food and beverage, and guest experience functions. His experience reflects strong operational knowledge and the ability to handle complex hotel environments.
In his previous role as Assistant General Manager at Hyatt, he focused on operational execution and performance consistency. His work involved improving service delivery and maintaining operational standards.
Leadership Approach
Sailesh Gurung is recognised for combining operational discipline with team development. His leadership style focuses on building high-performing teams and ensuring consistent service delivery.
He brings experience in managing cross-functional teams, aligning operations with business objectives, and maintaining guest satisfaction standards. His approach supports structured execution and measurable outcomes.
His background in both operational and guest-facing roles provides a balanced perspective on hospitality management.
Company Context
Courtyard by Marriott Siliguri continues to strengthen its leadership team to support operational performance and guest experience. The hotel operates in a growing market where service consistency and operational efficiency remain critical.
The appointment of Gurung aligns with the property’s focus on improving operational standards and maintaining brand consistency. Experienced leadership in operations supports long-term business performance and service quality.
With increasing competition in the hospitality sector, operational leadership remains essential in driving guest satisfaction and maintaining service benchmarks.
Read More industry updates at Hospitality Career Profile Website.
