Shailesh Kaushik joins as L&D Manager Crowne Plaza Greater Noida

Crowne Plaza Greater Noida has appointed Shailesh Kaushik as Learning & Development Manager, bringing over eight years of experience in workforce training, employee capability development, and organisational learning. His appointment strengthens the hotel’s focus on structured talent development and internal capability building across operational and service functions.

Shailesh Kaushik at Crowne Plaza Greater Noida

Shailesh Kaushik has taken on the role of Learning & Development Manager at Crowne Plaza Greater Noida. In his new position, he will oversee training initiatives, employee development programmes, and leadership capability building across the hotel’s workforce.

The role is designed to support the property’s long-term growth strategy by aligning employee performance with service standards and operational objectives. His appointment reflects the hotel’s continued investment in strengthening internal learning frameworks.

Role and Key Responsibilities as Learning & Development Manager

As Learning & Development Manager, Kaushik will lead the design and execution of training programmes focused on employee capability building, service excellence, and leadership development. His responsibilities include implementing structured learning modules and ensuring alignment with brand standards.

He will also oversee organisational learning initiatives aimed at improving workforce readiness and operational consistency. The role requires close collaboration with department heads to ensure training programmes support both guest experience delivery and business performance.

Learning and development functions remain central to hospitality operations, where employee capability directly influences service quality and guest satisfaction.

Professional Experience and Industry Background

Shailesh Kaushik brings more than eight years of experience in learning and development, with expertise in employee training, service quality enhancement, talent development, and process improvement. His background spans multiple service-oriented sectors, providing a diverse perspective on workforce capability building.

Prior to joining Crowne Plaza Greater Noida, he was associated with Baskin Robbins India, where he led learning and development initiatives across more than 330 stores in North India. His role focused on strengthening employee engagement, operational efficiency, and service delivery standards.

He has also served as Regional Trainer – South India at Cinepolis India Pvt. Ltd. and worked with Cafe Coffee Day, contributing to training programmes and leadership development initiatives across different operational environments.

Shailesh Kaushiks' Education and Certifications

Shailesh Kaushik is a graduate of the Institute of Hotel Management, Jaipur. He also holds certifications in Food Safety (FOSTAC) and soft skills training, supporting his expertise in structured workforce development within hospitality and service sectors.

His academic and professional credentials complement his experience in delivering training frameworks aligned with operational requirements and service expectations.

Organisational Focus 

The appointment aligns with Crowne Plaza Greater Noida’s broader strategy of strengthening leadership across operational and support functions. Investment in learning and development remains a key focus area for hospitality businesses aiming to maintain service consistency and employee performance.

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