Anjum Sheikh Appointed Front Office Manager at Novotel Mumbai International Airport

Novotel Mumbai International Airport has appointed Anjum Sheikh as Front Office Manager, reinforcing its leadership team in guest-facing operations. With over 13 years of experience in front office management and guest services, Sheikh will lead the hotel’s front office functions with a focus on service delivery, operational efficiency, and guest satisfaction.

Appointment to Strengthen Front Office Leadership

In her new role, Anjum Sheikh will oversee all front office operations at Novotel Mumbai International Airport. Her responsibilities include managing guest check-in and check-out processes, supervising front desk teams, and ensuring seamless coordination across departments. The position also involves maintaining service standards and improving operational workflows to deliver consistent guest experiences.

The front office function plays a critical role in shaping the first and last impressions of guests, making efficiency and service quality central to overall hotel performance.

Focus on Service Delivery and Operational Efficiency

Sheikh’s mandate includes enhancing service delivery and streamlining guest interactions across touchpoints. Her approach will focus on improving response times, ensuring process consistency, and aligning operations with brand standards.

The role also requires close collaboration with other departments to ensure smooth operations and to support the hotel’s objective of delivering structured and efficient guest experiences.

Professional Experience Across Leading Hospitality Brands

Prior to joining Novotel Mumbai International Airport, Anjum Sheikh held positions at established hospitality brands including The Westin Mumbai Garden City, Grand Hyatt Mumbai, and Trident Nariman Point. In these roles, she contributed to front office operations, team management, and the implementation of service standards.

Her experience spans managing guest services in high-volume environments, handling operational challenges, and ensuring consistency in service delivery. This exposure provides a strong foundation for leading front office functions in a competitive hospitality market.

Leadership Perspective

Commenting on the appointment, Rachita Sood, General Manager of Novotel Mumbai International Airport, said that Sheikh’s operational expertise and experience in guest services will support the hotel’s focus on service excellence. The leadership emphasised her ability to strengthen front office operations and contribute to overall guest satisfaction.

Supports Operational Strategy of the Hotel

The appointment aligns with Novotel Mumbai International Airport’s strategy to strengthen leadership capabilities across key operational areas. Front office operations remain central to guest engagement and service delivery, particularly in high-traffic airport hotels.

By bringing in experienced professionals, the hotel aims to maintain consistency in service standards while improving operational efficiency. The move reflects a broader industry trend where hotels are investing in experienced leadership to enhance guest-facing functions and ensure structured service delivery.