Archana Rawat Appointed Housekeeping Manager at Pullman and Novotel New Delhi Aerocity

Pullman New Delhi Aerocity and Novotel New Delhi Aerocity have appointed Archana Rawat as Housekeeping Manager. With over six years of hospitality experience, she will oversee housekeeping functions, focusing on service standards, hygiene, and guest experience delivery.

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In her new role, Rawat will manage housekeeping operations across both hotels, covering guest rooms, public areas, laundry, and back-of-house functions. She will work alongside the leadership team to maintain cleanliness benchmarks, improve operational workflows, and ensure consistent service delivery aligned with brand standards.

Her responsibilities also include supervising daily operations, enhancing efficiency, and supporting initiatives that improve guest satisfaction across both Pullman and Novotel properties in Aerocity.

Operational Experience and Brand Exposure

Archana Rawat brings experience from multiple international and domestic hospitality brands. Her previous associations include Marriott Marquis Dubai Creek, The Dubai EDITION, JW Marriott Bengaluru Prestige Golfshire Resort & Spa, and Trident Jaipur.

Across these roles, she has handled operational streamlining, implemented standard operating procedures, and managed inventory and budgeting functions. Her experience also includes building and mentoring teams to align with service and operational benchmarks.

Focus on Service Standards and Efficiency

Known for a detail-oriented and guest-focused approach, Archana Rawat has consistently worked on improving housekeeping processes while maintaining quality standards. Her role will involve strengthening operational discipline and ensuring smooth coordination across departments.

She is also expected to contribute to enhancing internal workflows, improving team productivity, and maintaining consistency in housekeeping operations across both properties.

Leadership Perspective on Appointment

Commenting on the appointment, General Manager Manish Dayya said the addition of Rawat would support operational consistency and strengthen housekeeping performance. He noted her experience in leading teams and maintaining service standards as key factors in her selection.

Professional Approach and Work Culture

Archana Rawat’s leadership style focuses on team development and operational efficiency. She has demonstrated the ability to manage diverse teams while maintaining service quality and operational control.

Her appointment comes as Pullman and Novotel New Delhi Aerocity continue to prioritise operational efficiency and guest satisfaction across their hospitality offerings.

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