Top Talent: Vivek Sharma Appointed F&B Manager at voco Goa by IHG

Vivek Sharma has been promoted to Food & Beverage Manager at the pre-opening voco Goa by IHG, marking a key step in his career within the InterContinental Hotels Group portfolio. He moves into the role from Crowne Plaza Today Gurugram, where he served as Assistant Food & Beverage Manager, bringing operational experience and performance-driven results to the new assignment.

Vivek Sharma as Food & Beverage ManagerPre-Opening Operations at voco Goa

In his new position, Vivek Sharma will lead the administration and operations of all F&B outlets at the upcoming voco Goa property. His responsibilities include managing day-to-day F&B functions, ensuring service quality, and establishing operational frameworks aligned with brand standards.

The role also involves supporting pre-opening activities, including team setup, process implementation, and outlet readiness. As part of the leadership team, he will contribute to building service consistency and operational efficiency ahead of the hotel’s launch.

Assistant Food & Beverage Manager at Crowne Plaza Today Gurugram

Prior to this promotion, Vivek Sharma was associated with Crowne Plaza Today Gurugram by IHG as Assistant Food & Beverage Manager. In this capacity, he handled outlet operations and administrative responsibilities, contributing to overall service delivery and team performance.

His career reflects a steady progression in managing multi-outlet operations.

Vivek Sharma's Achievements 

A results-oriented leader, Vivek's tenure at Crowne Plaza Pune City Centre saw a remarkable turnaround in guest satisfaction, where he elevated the Guest Love Score from 58% to 85% in just eight weeks. His ability to blend digital presence with operational excellence is evidenced by his success in boosting the property's social media ranking from 93 to 7.

He recorded Brand Standard Audit scores of 94.57% for food and beverage and 91.2% overall. His contributions included implementing new menu designs and organising regional food festivals to drive customer engagement and revenue.

At Marriott International in Bengaluru, Sharma managed multiple outlets, including The Market, IZU (Japanese & Peruvian), and The Ritz-Carlton Bar. His responsibilities covered guest feedback systems, departmental training, budgeting, and performance evaluations, alongside initiatives to enhance guest experience.

Earlier, as a pre-opening outlet manager at Marriott Surat, he contributed to positioning the property at the top rank on TripAdvisor within two months of launch, reflecting operational execution during the opening phase.

Career Background and Industry Exposure

Sharma’s career spans several hospitality brands across India and international markets. His early professional experience includes roles at The Oberoi Amarvilas in Agra and Five Palm Jumeirah in Dubai, followed by assignments at The Postcard Hotel, Goa Marriott, and other Marriott International properties.

This cross-brand exposure has contributed to his experience in food and beverage operations, guest service delivery, and outlet management across different market segments.

Certifications, Skills and Recognition

He holds certifications as a Departmental Trainer and Food Safety Manager, reflecting his focus on training and compliance within F&B operations. His skill set includes pre-opening operations, profit and loss management, budgeting, menu engineering, and marketing strategies.

Sharma has received multiple recognitions during his career, including Department Trainer Award and Manager of the Month at The Ritz-Carlton Bangalore. He has also been recognised as a Certified Departmental Trainer at Kochi Marriott and Crowne Plaza Pune, along with Guest Experience Champion at Crowne Plaza Pune.

Vivek Sharma: F&B Leadership at voco Goa

The appointment comes as voco Goa prepares for its opening, with a focus on establishing strong operational foundations across departments. Food and beverage functions play a central role in shaping guest experience and revenue performance in hospitality operations.

With experience in both operational roles and pre-opening environments, Vivek Sharma is expected to contribute to setting up structured F&B processes and maintaining service standards at the property. He has assumed his new role and is currently involved in the pre-opening phase of voco Goa by IHG.

Read more appointment news at  Hospitality Career Profile Website.