Devashish Majumdar Appointed General Manager of Holiday Inn Express Kolkata Airport

Devashish Majumdar has been appointed as General Manager of Holiday Inn Express Kolkata Airport, marking a leadership transition at the property. With over 15 years of experience in housekeeping and rooms operations, he steps into the role with a background in operational management, team leadership, and service delivery across multiple hospitality brands.

Leadership Appointment at Kolkata Airport Property

In his new role, Majumdar will oversee overall hotel operations at Holiday Inn Express Kolkata Airport. His responsibilities include managing day-to-day functions, strengthening service standards, and aligning operational practices with brand expectations. The appointment reflects a leadership shift aimed at reinforcing operational stability while maintaining service consistency at the hotel.

The transition has been positioned as a step toward strengthening internal coordination and enhancing the guest experience.

Focus on Team Dynamics and Guest Experience

As General Manager, Majumdar is expected to focus on building cohesive team dynamics and ensuring smooth coordination across departments. His approach emphasizes people management and consistent service delivery, with attention to maintaining operational discipline within the hotel environment.

Guest experience remains a central area of focus, with efforts directed toward improving service quality and ensuring a seamless stay experience. His leadership style is structured around operational efficiency combined with a service-oriented approach.

Professional Background in Rooms Operations

Majumdar brings more than 15 years of progressive experience in the hospitality industry, primarily within housekeeping and rooms division operations. Prior to this appointment, he was associated with IHG Hotels & Resorts in Gurugram, where he served as Room Manager, overseeing rooms division functions and operational performance.

His experience includes responsibilities such as managing service delivery, leading teams, and supporting operational readiness, including pre-opening environments. This exposure has contributed to his understanding of managing integrated hotel operations across departments.

Previous Roles Across Hospitality Brands

Before his role in Gurugram, Majumdar held the position of Executive Housekeeper, including tenures at The Grand New Delhi Hotel and Residences. In these roles, he was responsible for overseeing housekeeping operations, implementing efficiency measures, and maintaining service standards aligned with brand requirements.

His earlier career includes leadership roles as Housekeeping Manager with Radisson Blu and The Anya Gurgaon. He also held Assistant Manager positions at The Lalit Suri Hospitality Group and Pullman Gurgaon Central Park, where he developed expertise in operational supervision and team coordination.

He began his career with foundational operational roles at The Leela Mumbai and Trident Hotels, gaining hands-on experience in hospitality service delivery and building a strong base in rooms operations.

Operational Approach and Current Role

Majumdar’s career progression reflects a consistent focus on operational discipline, team leadership, and guest service management. His experience across luxury and upscale hotel segments has contributed to his approach toward structured operations and service consistency.

In his current position as General Manager at Holiday Inn Express Kolkata Airport, he has assumed responsibility for overseeing hotel operations and implementing operational strategies. His role includes maintaining performance standards while ensuring alignment with the property’s service objectives.