CCI Orders Probe Into IndiGo Over Alleged Unfair Practices After Mass Cancellations

India’s competition watchdog has ordered an investigation into IndiGo after concerns were raised about the airline’s conduct following the cancellation of a large number of flights.

The probe will examine whether IndiGo engaged in unfair business practices during the period when thousands of flights were called off, causing disruption to passengers. Complaints highlighted issues related to ticket handling, refunds, and passenger communication.

IndiGo has said that the cancellations were linked to operational challenges and factors beyond its control. The airline maintains that it followed applicable rules and worked to minimise inconvenience to travellers.

The Competition Commission of India will now assess whether the airline’s actions had any adverse impact on competition or consumer interests. Such investigations focus on market behaviour rather than safety oversight, which falls under aviation regulators.

The outcome of the probe could influence how airlines manage large‑scale disruptions in the future, particularly in terms of transparency and passenger rights.